Formal annual feedback is a notoriously poor way to actually help employees improve -- which is what they should be doing in the first place -- so Pathways is a new system that creates a more actionable methodology. Ideo, a global design firm, developed the program while working with law firm Hogan Lovells, and the results have proven effective.
In the past, feedback at Hogan Lovell was sparse, with annual reviews at best, and the actual notes from those feedback sessions were vague and difficult to act on. Pathways help to guide the process of feedback in the right direction. With Pathways, employees seek out feedback every four months, and the sessions revolve around guided questions on paper cards. After receiving their answers, employees meet with people on parallel levels of the corporate hierarchy to debrief and digest.
Image Credit: Ideo (via Co.Design)