The Pathways System Helps Improve Annual Reviews
References: fastcodesign
Formal annual feedback is a notoriously poor way to actually help employees improve -- which is what they should be doing in the first place -- so Pathways is a new system that creates a more actionable methodology. Ideo, a global design firm, developed the program while working with law firm Hogan Lovells, and the results have proven effective.
In the past, feedback at Hogan Lovell was sparse, with annual reviews at best, and the actual notes from those feedback sessions were vague and difficult to act on. Pathways help to guide the process of feedback in the right direction. With Pathways, employees seek out feedback every four months, and the sessions revolve around guided questions on paper cards. After receiving their answers, employees meet with people on parallel levels of the corporate hierarchy to debrief and digest.
Image Credit: Ideo (via Co.Design)
In the past, feedback at Hogan Lovell was sparse, with annual reviews at best, and the actual notes from those feedback sessions were vague and difficult to act on. Pathways help to guide the process of feedback in the right direction. With Pathways, employees seek out feedback every four months, and the sessions revolve around guided questions on paper cards. After receiving their answers, employees meet with people on parallel levels of the corporate hierarchy to debrief and digest.
Image Credit: Ideo (via Co.Design)
Trend Themes
1. More Frequent Feedback Systems - As traditional annual reviews prove ineffective, more frequent feedback systems like Pathways could disrupt the HR industry.
2. Guided Feedback Sessions - Guided feedback sessions using paper cards, like those offered by Pathways, could revolutionize the way workplaces approach performance evaluations.
3. Actionable Feedback Methodologies - The success of the Pathways system points to a trend of moving away from vague and ineffective feedback toward more actionable methodologies.
Industry Implications
1. HR Technology - Creating new technology that offers guided, more frequent feedback options could find success in the HR industry.
2. Corporate Training - Guided feedback sessions using paper cards, like Pathways, could be implemented into corporate training to improve performance evaluations.
3. Management Consulting - As managers struggle to provide meaningful feedback, consulting firms that offer guided feedback sessions and actionable methodologies could disrupt the industry.
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