Hello Aberdeen Helps Travelers at the Aberdeen International Airport
Laura McQuarrie — May 6, 2025 — Tech
References: aberdeenairport & businesstraveller
As a first-time visitor or returning traveler, navigating the airport can be a challenge and Aberdeen International Airport introduced an AI assistant, Hello Aberdeen, to make the experience of getting from point A to point B easier.
Developed in partnership with Hello Lamp Post, the AI assistant provides real-time support for travelers at the terminal. Hello Aberdeen answers questions usually asked of airport staff related to directions, flight information or places to get a bite to eat—ultimately freeing up staff to deliver support in other areas. Last year, Glasgow Airport tested the technology as part of an accessibility trial and found that customer service staff received 50% fewer queries and with it, over 12,300 additional passengers could be supported per year.
To get in touch with the AI-powered assistant, travelers can scan QR codes across the airport.
Developed in partnership with Hello Lamp Post, the AI assistant provides real-time support for travelers at the terminal. Hello Aberdeen answers questions usually asked of airport staff related to directions, flight information or places to get a bite to eat—ultimately freeing up staff to deliver support in other areas. Last year, Glasgow Airport tested the technology as part of an accessibility trial and found that customer service staff received 50% fewer queries and with it, over 12,300 additional passengers could be supported per year.
To get in touch with the AI-powered assistant, travelers can scan QR codes across the airport.
Trend Themes
1. AI-powered Travel Assistance - AI-powered assistants like Hello Aberdeen are enhancing the travel experience by providing accessible and immediate support, streamlining passenger flow and reducing the workload on customer service staff.
2. QR Code Integration in Airports - The use of QR codes for easy access to AI services at airports is creating a seamless interaction model, facilitating on-demand assistance without the need for physical staff intervention.
3. Real-time Information Delivery - Providing up-to-the-minute answers for traveler queries through AI technology improves the overall efficiency of airport operations, enhancing customer satisfaction by minimizing wait times.
Industry Implications
1. Travel and Tourism - Incorporating AI technology within travel hubs is revolutionizing the industry by enhancing operational efficiencies and elevating the customer experience.
2. Customer Service Automation - The automation of customer service via AI assistants in airports speaks to a broader trend of reducing human workload while maintaining high levels of service.
3. Digital Communication Tools - The integration of digital tools, such as interactive QR codes, in service environments demonstrates a shift towards more technologically adaptive customer engagement strategies.
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