Category
Tech
Delegated Interfaces
Trend cluster
Category
Robotic
Retail
Traditional retailers experiment with robot-driven customer assistance.
4.7
Trend score
Trend
What is the Robotic Retail trend?
Robotic Retail: Robotic retail assistants are emerging as traditional retailers begin to elevate customer experience with digital features. In addition to providing comprehensive, customized in-store service, robotic retail assistants can also serve as a fruitful introduction to the brand's e-commerce component of the business. Overall, this progression speaks to the naturalistic relationship between brick-and-mortar retailers and their online extensions.
Trend themes
Themes within the Robotic Retail trend
Three behaviours holding the trend together01
Robotic Retail Assistants
Traditional retailers are using robotic retail assistants to elevate customer experience with digital features as they serve as a fruitful introduction to the brand's e-commerce component of the business.
02
Connected Shopping
Connected shopping merges brick and mortars with online retail very smoothly, acting as a physical introduction to the brand's e-commerce sites and services.
03
Autonomous Retail Robots
Autonomous retail robots like the LoweBot offer great amounts of help to both customers and employees by answering basic questions, helping shoppers navigate the store and locate products in multiple languages, and offers real-time inventory monitoring technology which helps management to assess patterns in the retail environment as they happen.
Industry implications
What the Robotic Retail trend means for industry
Where the trend changes the playbookFor
Retail Industry
The retail industry can innovate their customer service strategies by adopting robotic retail assistants, connected shopping experiences, and autonomous retail robots in their stores.
For
Technology Industry
The technology industry can explore new possibilities by developing robotic retail assistants, connected shopping applications, and autonomous retail robots for the retail industry.
For
Customer Experience Industry
The customer experience industry can explore incorporating robotic retail assistants and autonomous retail robots to enhance in-store experiences for customers and employees alike.
Workshop question
How could your stores leverage robotic technology to create an elevated customer experience?
Trend signals
Trend signals for Robotic Retail
Trend score 4.7 out of 10, from popularity 71%, activity 64%, freshness 8%.
Popularity71%
Activity64%
Freshness8%
Audience
50%Men
50%Women
- Gen Alpha (not a primary audience)
- Gen Z
- Millennial
- Gen X
- Boomer
Market
North America
Europe
Asia-Pacific
South America
Evidence
Examples of the Robotic Retail trend
7 featured examples from Mar 19, 2015 to Feb 17, 2017CategoryTech
Autonomous Retail Robots
Lowe's 'LoweBot' is an Automated Retail Service Tool
The retail industry can leverage autonomous retail robots to enhance customer experience, optimize inventory management, and improve operational efficiency.
CategoryFashion
Robotic Beauty Shop Assistants
Sephora's Flash Store is a Revolution in Connected Shopping
Connected shopping disrupts traditional retail models and enhances the customer experience.
CategoryTech
Android Shop Assistants
Shop Robot Aiko Chihira Helps Customers at Mitsukoshi
Integrating human-like androids as shop assistants can provide retail stores with a competitive advantage by offering a more personalized, adaptive, and cutting-edge customer serv…
CategoryArt & Design
Futuristic Cosmetic Shops
AlpStories' Flagship Store is Open Concept
Disruptive innovation opportunity: Incorporate alpine plants and organic ingredients in beauty products to meet the growing demand for natural and sustainable beauty options.
CategoryTech
Friendly Retail Robots
Pepper the Robot Suggests Wine Pairings and Interacts with Shoppers
Introducing friendly retail robots like Pepper can revolutionize the shopping experience, offering personalized recommendations, improved customer engagement, and increased operat…
CategoryTech
Customer Support Robots
IBM's Watson Engagement Advisor Enhances Retail Service Experiences
The Watson Engagement Advisor is transforming the retail industry by providing unparalleled customer support and enhancing the overall service experience.
CategoryBusiness
Autonomous Cashier Stations
Panasonic's Checkout Robot Automatically Scans and Bags Items
Disruptive innovation opportunity: Integrate technology and robotics into retail stores to automate checkout processes and enhance the overall shopping experience.
