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Virtual Assistant

E-Commerce sites adopt virtual stylists for a tailored experience

Implications - Customer service is essential for e-commerce sites where opportunities for in-person consumer engagement is negligible. Through the adoption of virtual stylists and hands-on assistants, made more accessible than ever with the rise of chat bots, online shops can provide personalized customer service for every client. This emerging shift indicates the rise of expectations on digital businesses as the number of consumers shopping online increases.

Workshop Question - What aspect of customer service can you borrow from an adjacent industry?

SCORE 5

Popularity

Activity

Freshness

Megatrends

Patterns

6 Featured, 54 Examples: 64,737 Total Clicks

Date Range: Mar 16 - Jan 18

Trending: This Year and Mild

Consumer Insight Topics: Tech Mobile Marketing Business New Ventures Interactive

Featured Examples

Virtual Chatbot Stylists - Levi's Virtual Stylist Helps Customers Decide on Purchases

SCORE 6.5

Warm 1,239 Clicks Pub: Sep 1, 17

Virtual Chatbot Stylists

Levi's Virtual Stylist Helps Customers Decide on Purchases

It’s tough to make online clothing purchases when one doesn’t have the opportunity to see what those clothes would look like matched with their personal style, so Levi’s new ‘... [More]

Big Data Stylist Services - 'Thread' Arms Its Stylists with Analytics to Deliver Better Insights

SCORE 4.2

Average 382 Clicks Pub: Mar 22, 16

Big Data Stylist Services

'Thread' Arms Its Stylists with Analytics to Deliver Better Insights

There are dozens of expensive personal stylist services out there, but ‘Thread’ is one that sets itself apart from the masses. In addition to dealing exclusively with men, there’s... [More]

Chat-Based Sales Apps - 'Shopo's Zero-Commission Marketplace Emphasizes Social Features

SCORE 3.7

Mild 369 Clicks Pub: Mar 22, 16

Chat-Based Sales Apps

'Shopo's Zero-Commission Marketplace Emphasizes Social Features

There are many e-commerce experiences that can be carried out by a buyer without ever having to interact with the seller, but ‘Shopo’ puts peer-to-peer exchanges at the center of its... [More]

Holiday Shopping Chatbots - Nordstrom’s Facebook Chatbot Used AI to Offer Curated Gift Suggestions

SCORE 4.5

Average 858 Clicks Pub: Jan 18, 17

Holiday Shopping Chatbots

Nordstrom’s Facebook Chatbot Used AI to Offer Curated Gift Suggestions

Since the advent of Facebook chatbots on Messenger, there have been countless bots created for retail applications, including those to connect consumers with products they might enjoy. For the... [More]

Anticipatory Shopping Assistants - SmartStockup Ensures Consumers Never Run Out of Toilet Paper

SCORE 3.7

Mild 450 Clicks Pub: Aug 2, 17

Anticipatory Shopping Assistants

SmartStockup Ensures Consumers Never Run Out of Toilet Paper

‘Boxed,’ an online shopping tool that sells consumers wholesale products, is attempting to continually improve upon the consumer experience by offering SmartStockup, a data intake method... [More]

Smart Shopping Chatbots - eBay ShopBot Helps Users Shop Directly Through Facebook Messenger

SCORE 3.3

This Year and Mild 206 Clicks Pub: Jan 15, 18

Smart Shopping Chatbots

eBay ShopBot Helps Users Shop Directly Through Facebook Messenger

eBay has long since surpassed its humble origins as an online auction site to become one of the biggest e-commerce hubs on the web, and the eBay ShopBot program is designed to help users make the... [More]