eBay has long since surpassed its humble origins as an online auction site to become one of the biggest e-commerce hubs on the web, and the eBay ShopBot program is designed to help users make the most out of their experience on the platform. The chatbot uses AI to help users shop for whatever items they're looking for, and since it's native to Facebook Messenger, its user experience is already something that the average shopper is perfectly accustomed to.
While eBay ShopBot has many of the same features as any other quality chatbot, including natural language compatibility and voice recognition, it has a few features that set it apart. Firstly, it lets users build in their own profile and preferences so the bot can offer up fitting items the first time. Secondly, it has image recognition built in: if a user were shopping for a certain style of shirt similar to one they already own, they could take a picture of their shirt and eBay ShopBot would be able to recognize it and find the right options on the site.