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Streamlined Feedback

Brands encourage customer feedback through user-friendly technology

Implications - Sites like Yelp have made feedback unavoidable for restaurants and retailers, but for brands who don't regularly hear from their customers, getting honest feedback can be a challenge. To combat this, brands are implementing apps and tech kiosks that not only make the process easy, but in some cases incentivize customer engagement. This is consistent with an increasingly customized, consumer-driven approach to customer service.
Workshop Question — How does your brand ensure its consumers feel heard and valued?
5.1
Score
Popularity
Activity
Freshness
Patterns
Megatrends
9 Featured, 75 Examples:
234,004 Total Clicks
Date Range:
May 14 — Aug 16
Trending:
Warm

Featured Examples

Shopping Survey Tablets
Shopping Survey Tablets
Co-operative Food's Smart Shopping Cart Asks Customers for Feedback
There are tons of stores that try to get you to fill out a customer survey by highlighting places you can give feedback on a receipt or a card, but it’s highly unlikely that you’re going... MORE
Responsive Digital Receipts
Responsive Digital Receipts
The Square Feedback Digital Receipt Lets Buyers and Sellers Chat
Although Square Wallet was recently pulled from app stores, this week Square introduced two new mobile wallet apps, including Square Order and Square Feedback. With Square Feedback, Gokul Rajaram,... MORE
Feedback-Based Startup Platforms
Feedback-Based Startup Platforms
This App Helps Users Validate an Idea Before Moving Forward
‘Hatch’ is a mobile application that entrepreneurs can use to validate an idea before moving forward. The advent of digital technology has made it easier than ever for the average... MORE
Incentivized Barcode Research
Incentivized Barcode Research
Customer Feedback is Given on Free Products by Scanning Unique Codes
The problem with current methods of collecting customer feedback is it’s difficult to critically compare them. Social media is a great engagement tool, but comment sections are often... MORE
Analytical Retail Beacons
Analytical Retail Beacons
Shaftsbury Square's Use of iBeacon Tech Also Offers Feedback for Shops
While retail is often one example used when people discuss the applications of iBeacon tech, Shaftsbury Square is a real-life instance of this occurring. The mall in Malaysia installed dozens of... MORE
Crowdsourced Menu-Ranking Apps
Crowdsourced Menu-Ranking Apps
This App Lets People Vote For Favorite Dishes In Restaurants
HelpMeOrder is a unique new smartphone app, launched by a group of innovators based in the city of St. John’s in Canada, that is designed to make it easier than ever for people who are dining... MORE
Annonymous Complaint Platforms
Annonymous Complaint Platforms
Service App's Protect Feature Eliminates the Need for Human Support
Service is a mobile app that helps to streamline customer service by offering an anonymous complaint platform that is serviced by artificial intelligence instead of human support. Not only does this... MORE
Customer Gifting Apps
Customer Gifting Apps
Front Flip App Lets Store Owners Interact with and Reward Loyal Customers
Front Flip is an app that lets store owners and customers engage like never before. The app allows store owners to keep track of their customers through mobile marketing. It combines loyalty rewards,... MORE
Experience-Rating Payment Systems
Experience-Rating Payment Systems
'The Real Greek' Adopts the truRating Restaurant Rating System
Looking to increase the overall experience for consumers, the truRating restaurant rating system has been implemented by The Real Greek in the UK to help get real-time feedback in a more candid way.... MORE

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