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Digital Concierge

Hotels leverage mobile technology to provide autonomous support

Implications - While the ideal version of extremely personalized hospitality might have each guest paired up with their own personal concierge, many hotels are leveraging mobile technology that is offering something incredibly close. Through apps and mobile phones that are programmed to offer the same conveniences, tips and insider knowledge travelers are used to receiving from the front desk, the hospitality industry can cater to consumers on a much more individual level, wherever they are. This plays into the need for autonomy many travelers seek, providing them with a sense of confidence as they know they'll be receiving 5-star treatment even off hotel premises.

SCORE 5.2

Popularity

Activity

Freshness

Megatrends

Patterns

4 Featured, 35 Examples: 35,664 Total Clicks

Date Range: Sep 16 - Sep 17

Trending: This Year and Average

Consumer Insight Topics: Tech World Mobile Gadgets Hip Hotels Travel

Featured Examples

Hotel Handset Gadgets - Handy Devices Provide Free Smartphone Service and Access to Other Ammenities

SCORE 7.2

Warm 1,472 Clicks Pub: May 3, 17

Hotel Handset Gadgets

Handy Devices Provide Free Smartphone Service and Access to Other Ammenities

Free wifi access has become standard in many hotels, but now some are providing a free smartphone service offering guests unlimited calls and texts too. Developed by Tink Labs in Hong Kong, Handy... [More]

Personalized Hospitality Apps - Hilton's 'Fun Finder' Feature Gives Activity Recommendations

SCORE 4.9

Average 651 Clicks Pub: Sep 10, 16

Personalized Hospitality Apps

Hilton's 'Fun Finder' Feature Gives Activity Recommendations

Inside Hilton HHonors, app users will now be able to take advantage of a new feature called ‘Fun Finder,’ which provides personalized recommendations, information and promotions to... [More]

Real-Time Translation Apps - Hostelworld's App Now Includes a 'Speak the World' Feature

SCORE 4.1

Average 308 Clicks Pub: May 29, 17

Real-Time Translation Apps

Hostelworld's App Now Includes a 'Speak the World' Feature

Hostelworld recently updated its mobile app with a new feature called ‘Speak the World,’ which offers real-time translation. With this new feature, users are able to choose a language,... [More]

Hospitality Concierge Smartphones - Momo is a Mobile Concierge for International Travellers

SCORE 3.1

Mild 383 Clicks Pub: Jun 26, 17

Hospitality Concierge Smartphones

Momo is a Mobile Concierge for International Travellers

This mobile concierge was designed to help travellers discover new places. Based in Canada, Momo is a startup founded by Teren Teh for business and international travellers to learn more about... [More]