Digital Concierge

Hotels leverage mobile technology to provide autonomous support

Implications - While the ideal version of extremely personalized hospitality might have each guest paired up with their own personal concierge, many hotels are leveraging mobile technology that is offering something incredibly close. Through apps and mobile phones that are programmed to offer the same conveniences, tips and insider knowledge travelers are used to receiving from the front desk, the hospitality industry can cater to consumers on a much more individual level, wherever they are. This plays into the need for autonomy many travelers seek, providing them with a sense of confidence as they know they'll be receiving 5-star treatment even off hotel premises.
SCORE 6.3
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31,965 Total Clicks
Sep 16 - Sep 17
This Quarter and Average
Featured Examples
Hotel Handset Gadgets - Handy Devices Provide Free Smartphone Service and Access to Other Ammenities
SCORE 8.1
This Year and Hot 1,077 Clicks Pub: May 3, 17
Hotel Handset Gadgets
Handy Devices Provide Free Smartphone Service and Access to Other Ammenities
Free wifi access has become standard in many hotels, but now some are providing a free smartphone service offering guests unlimited calls and texts too. Developed by Tink Labs in Hong Kong, Handy... [More]
Personalized Hospitality Apps - Hilton's 'Fun Finder' Feature Gives Activity Recommendations
SCORE 5.4
Warm 571 Clicks Pub: Sep 10, 16
Personalized Hospitality Apps
Hilton's 'Fun Finder' Feature Gives Activity Recommendations
Inside Hilton HHonors, app users will now be able to take advantage of a new feature called ‘Fun Finder,’ which provides personalized recommendations, information and promotions to... [More]
Real-Time Translation Apps - Hostelworld's App Now Includes a 'Speak the World' Feature
SCORE 5
This Year and Warm 254 Clicks Pub: May 29, 17
Real-Time Translation Apps
Hostelworld's App Now Includes a 'Speak the World' Feature
Hostelworld recently updated its mobile app with a new feature called ‘Speak the World,’ which offers real-time translation. With this new feature, users are able to choose a language,... [More]
Hospitality Concierge Smartphones - Momo is a Mobile Concierge for International Travellers
SCORE 4
This Year and Average 222 Clicks Pub: Jun 26, 17
Hospitality Concierge Smartphones
Momo is a Mobile Concierge for International Travellers
This mobile concierge was designed to help travellers discover new places. Based in Canada, Momo is a startup founded by Teren Teh for business and international travellers to learn more about... [More]
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