Restaurants are opting for fully automated dining and cooking experiences
Implications - Restaurants are opting to become entirely, or almost entirely, automated and employee-free in order to enhance the speed and efficiency in which consumers' food is served. Though unlikely to actually replace chefs and servers in the restaurant industry as a whole, this shift reveals the appeal of tech-enhanced dining experiences for novelty minded consumers, while allowing brands to cut costs in the long run.
Workshop Question - Conceptualize an automated customer experience within your brand's area of expertise.
Trend Themes
1. Automation in Dining - Restaurants are opting for fully automated dining and cooking experiences to appeal to novelty-minded consumers while allowing brands to cut costs in the long run.
2. Robotic Servers and Kiosks - Establishments that opt for robotic servers and kiosks eliminate having to continuously pay for employees while allowing consumers to order directly from automated cubbies and tablets and have a controlled dining experience.
3. Kitchen Robots - The rise of service bots, such as kitchen robots, are performing a variety of tasks in industries like healthcare, customer service, and food service.
Industry Implications
1. Hospitality Industry - Hospitality companies can innovate their clients' experiences by incorporating robotic services such as robotic serving devices and automated kitchens.
2. Restaurant Industry - The restaurant industry can benefit from increased efficiency and cost savings by implementing automation in dining and robotic cooking and serving technologies.
3. Robotics Industry - The development and production of robotics technology, including AI and machine learning, to power automated kitchens and dining experiences represents a disruptive innovation opportunity for the robotics industry.
