On-Demand Concierge

Consumers turn to digital solutions in the hospitality sector

Implications - The share economy has given rise to a consumer culture that operates on an as-needed basis, leading to the emergence of many digital, on-demand services. In the hospitality industry, this has meant a proliferation of digital concierges in place of human representatives. This progression not only reveals that the average consumer has become more trusting of big data to deliver insightful, personal recommendations, but also that they favor service through the medium of their own personal devices.
SCORE 5.6
Popularity
Activity
Freshness
Megatrends
Patterns
47,473 Total Clicks
Feb 16 - Jun 17
This Year and Mild
TechWorldMobileHip HotelsTravel
Featured Examples
City Concierge Apps - This Membership Club App Helps Millennials Enjoy City Events and Offerings
SCORE 5.6
Warm 477 Clicks Pub: Aug 25, 16
City Concierge Apps
This Membership Club App Helps Millennials Enjoy City Events and Offerings
‘Magnises NOW’ is a membership club app that functions as an extension of the Magnises “black card.” The app connects urban Millennials and gives them access to information... [More]
Big Data Travel Platforms - 'Wayblazer' Uses IBM Watson as an Intelligent Concierge
SCORE 4.6
Average 1,074 Clicks Pub: Feb 22, 16
Big Data Travel Platforms
'Wayblazer' Uses IBM Watson as an Intelligent Concierge
Wayblazer is a next-generation travel platform that’s powered by IBM Watson. Unlike many other travel platforms that require more work from the end user, this one uses big data to offer... [More]
On-Demand Concierge Apps - The Bellhop App Functions as a Personal Concierge
SCORE 4.8
Average 955 Clicks Pub: Feb 25, 16
On-Demand Concierge Apps
The Bellhop App Functions as a Personal Concierge
The Bellhop app is a new tool that travelers can use to search for food, transportation and entertainment services. When it comes to travelling, many people use multiple different apps for tasks... [More]
Luxury Hotel Concierge Apps - 'Conrad Concierge' is a App for Hilton's Conrad Hotels & Resorts
SCORE 4.1
This Year and Average 346 Clicks Pub: Dec 8, 16
Luxury Hotel Concierge Apps
'Conrad Concierge' is a App for Hilton's Conrad Hotels & Resorts
Conrad Hotels & Resorts, Hilton Worldwide’s luxury brand, offers concierge service in its lobbies, but the ‘Conrad Concierge’ app recognizes that not all modern travelers and... [More]
Hospitality Concierge Smartphones - Momo is a Mobile Concierge for International Travellers
SCORE 4.1
This Year and Average 197 Clicks Pub: Jun 26, 17
Hospitality Concierge Smartphones
Momo is a Mobile Concierge for International Travellers
This mobile concierge was designed to help travellers discover new places. Based in Canada, Momo is a startup founded by Teren Teh for business and international travellers to learn more about... [More]
Quantcast