A recently announced partnership between the Hilton hotel chain and IBM's Watson will see the roll out of a pilot program for a robot concierge. Named Connie (after the brand's founder, Conrad Hilton) the robot concierge uses the cognitive computing technology developed in IBM's Watson program.
Designed to work with human team members rather than replace them, Connie the robot concierge will be able to help Hilton guests discover nearby tourist attractions and restaurants, access amenities and explore hotel features. Connie is currently being tested at a Hilton hotel in McLean, Virginia.
The Hilton brand's partnership with IBM Watson follows an entirely robot-run hotel opened in Japan in 2015. As industries look for ways to deliver added value to consumers, many brands are opting for personalization delivered via big data.