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Refined Returns

Brands are making it easier for consumers to return items amid COVID-19

Trend - The COVID-19 pandemic has fueled a surge in online sales, prompting an increase in online return needs. To accommodate this emerging need, many brands are leveraging strategic partnerships to enable streamlined return solutions that include return shopping lockers, at-home return pickup options, and multi-brand return centers.

Insight - Due to the ongoing global pandemic, many consumers are avoiding unnecessary trips to stores, prompting a surge in online shopping. Since online shoppers are unable to see and try-on items in-store, many are hesitant to make the same purchases they traditionally would at a physical location. Moreover, the daunting task of trying to return these items–especially amid fluctuating shopping restrictions–poses another barrier for consumers. As such, consumers are drawn to brands that offer streamlined shopping solutions.
Workshop Question - How can your brand anticipate consumer barriers to purchasing amid fluctuating shopping restrictions?
4.4
Score
Popularity
Activity
Freshness
Patterns
Megatrends
6 Featured, 54 Examples:
54,233 Total Clicks
Date Range:
May 20 — Jan 21
Trending:
This Year and Mild
Consumer Insight Topics:

Featured Examples

Smart Shopping Lockers
Smart Shopping Lockers
Luxer One's Smart Retail Lockers Support No-Contact Experiences
The way consumers order and pick up products is being changed by both short-term and long-term solutions that are being crafted to support contact-free experiences—including smart retail lockers.... MORE
Safe Return Systems
Safe Return Systems
Checkpoint Systems' Inventory Quarantine Temporarily Isolates Returned Items
On top of implementing reduced hours and in-store rules for the maintenance of public health and safety, essential retailers have implemented no-return policies to minimize handling and contact—... MORE
Streamlined Return Solutions
Streamlined Return Solutions
Happy Returns and FedEx Make it Easier for Consumers to Return Items
Happy Returns, the eco-conscious return platform from California that allows consumers to return items from over 300 brands, recently partnered with FedEx to help consumers return items from various... MORE
Efficient Return Strategic Partnerships
Efficient Return Strategic Partnerships
Amazon Debuts New Return System for Whole Foods Market
Amid COVID-19, Amazon recently announced a streamlined return option for over 500 Whole Foods Market stores across the U.S as well as extending its return deadline. Consumers can now use a box-free,... MORE
Social Shopping Platforms
Social Shopping Platforms
Verishop Launched a New Video Shopping Feature Named "Shop Party"
Verishop, the socially-oriented shopping platform, released a new video shopping feature named “Shop Part” that was announced on December 15, through a press release. The new video... MORE
Efficient Holiday Retail Returns
Efficient Holiday Retail Returns
Walmart Launched Its Carrier Pickup Service to Improve Returns
Walmart partnered with FedEx to create a new free service named Carrier Pickup, which allows consumers to return items purchased from Walmart directly from their homes. The Carrier Pickup service... MORE

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