Walmart partnered with FedEx to create a new free service named Carrier Pickup, which allows consumers to return items purchased from Walmart directly from their homes.
The Carrier Pickup service was announced on December 21, and it gives customers the ability to schedule a meeting online with a FedEx employee to come to their home and pick up packages off of their doorstep. The retailer also added a number of new features to make in-store returns faster.
The new service comes during a year of increased instances of e-commerce use as many consumers are avoiding in-person shopping due to the pandemic. Additionally, some organizations, including Salesforce, are expecting high numbers of returns during the holiday season to match the increased reliance on e-commerce.
Image Credit: Walmart