Unstaffed retailers are popping up in densely populated areas
Trend - Retail hubs like hotels, offices and malls are increasingly featuring unstaffed stores in order to speed up consumers' shopping times. These stores allow for smart detection and automatic charges for products that consumers purchase.
Insight - Consumers who prioritize convenience when shopping expect that brands make the entire purchase journey simpler for them. With smart technology now making automated payments and in-store info more accessible, consumers who prefer in-and-out shopping journeys are increasingly being catered to.
Insight - Consumers who prioritize convenience when shopping expect that brands make the entire purchase journey simpler for them. With smart technology now making automated payments and in-store info more accessible, consumers who prefer in-and-out shopping journeys are increasingly being catered to.
Workshop Question - How could your brand better prioritize convenience within its purchase journey?
Trend Themes
1. Unstaffed Retail Stores - Retailers are adopting unstaffed stores with smart detection and automatic payments to cater to consumers who want quick and convenient shopping journeys.
2. AI-based Stores - Retailers are utilizing artificial intelligence to power stores with autonomous checkout systems and cameras that accurately detect shopper activity and purchases.
3. Frictionless Stores - Retailers are providing frictionless shopping experiences with innovative systems such as real-time food temperature measurement, robotic delivery, and contactless checkout.
Industry Implications
1. Retail Industry - The retail industry is rapidly shifting towards automation and AI-powered systems for more efficient and convenient shopping experiences.
2. Hospitality Industry - The hospitality industry is adopting unstaffed retail stores to provide guests with more convenient access to snacks and memorabilia.
3. Office Buildings Industry - Office buildings are utilizing unstaffed retail stores to replace small convenience shops that traditionally operate out of their lobbies or common areas for a more low-cost, friction-free solution.
