In-Flight Customization

Airlines integrate custom features to heighten passenger experiences

Implications - Recognizing the need to cater consumers in a more targeted way, airline services are turning to in-flight customization tactics for individual allure. Allowing passengers to creatively adjust everything from the temperature to their seating arrangements, this shift in service helps add an experiential quality to travel. Such enhancements reflect a shift toward more flexibility when it comes to customer service, particularly during travel.
SCORE: 5.8
Warm Top 4 Examples: 7,567 Total Clicks Apr 14 - Jun 15
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App-Powered Airline Services - These Customizable Seats Let Business Class Flyers Get the Best
SCORE: 6.4
Warm 3,880 Clicks Pub: Apr 21, 14
App-Powered Airline Services
These Customizable Seats Let Business Class Flyers Get the Best
For some, business class is a miraculous haven of well cooked meals and SiriusXM radio, but it’s about to get even more mystical. There are plans for passengers flying business class to get the... [More]
Personalized Jet Services - Air France La Premiere Private Jets Fly Based on a Passenger's Schedule
SCORE: 6.4
Warm 2,236 Clicks Pub: Jul 8, 14
Personalized Jet Services
Air France La Premiere Private Jets Fly Based on a Passenger's Schedule
Air France La Première customers are now able to travel from the Charles de Gaulle airport in Paris with greater ease, thanks to a new service that will fly passengers via private plane within... [More]
High-Tech Airline Seats - Panasonic's X Series 'Jazz Seats' Entertain and Charge Devices
SCORE: 5.7
Warm 1,061 Clicks Pub: Jun 4, 15
High-Tech Airline Seats
Panasonic's X Series 'Jazz Seats' Entertain and Charge Devices
The inclusion of Panasonic’s X Series in-flight entertainment system is just one of the impressive features of the airplane coach ‘Jazz Seats.’ The large 13.3-inch monitors are... [More]
Personalized Inflight Magazines - TAM Airlines Created Customized Reading Material for Travelers
SCORE: 3.5
Untested 390 Clicks Pub: Jun 9, 15
Personalized Inflight Magazines
TAM Airlines Created Customized Reading Material for Travelers
Inflight magazines are typically only flipped through in order to kill time and boredom in an aircraft. But TAM Airlines sought to engage its passengers in a new way with completely customized ‘... [More]