In order to better compete with the ease of online shopping, some brick-and-mortar retailers are embracing entirely unstaffed store formats that are powered by technology.
At the staffless 7-Eleven Signature inside of the Lotte World Tower in Seoul, Korea, consumers are able to checkout by using the 'Hand Pay' system to scan their unique palm print. Mobile apps and facial recognition technology are also at the center of many of these stores, facilitating a streamlined shopping experience.
Although many grocery retailers are now adopting self-service apps that allow consumers to bypass long queues with their mobile device, these streamlined systems have yet to be adopted by retailers that deal with luxury items. However, some forward-thinking high-end brands are addressing issues like loss prevention with RFID-enabled security tags that are disabled only after a mobile payment is made. On the extreme end of staffless concepts, car dealerships are exploring self-checkout systems and vending machine-style structures that make "buying cars as easy as buying a can of Coke."
16 Unstaffed Store Innovations
From Autonomous Convenience Stores to Self-Service Car Showrooms:
Laura McQuarrie — Dec 22, 2017 — Business
17
In-store Checkout Apps
Wal-mart's Scan & Go Technology Helps Customers Skip Busy Checkout Lines
16
Self-Serve Shopping Apps
Walmart's 'Scan & Go' Helps Consumers Skip the Checkout Line
15
Unstaffed Automated Stores
Suning's Self-Service Stores Show Off Smart Retail Innovations
14
Autonomous Convenience Stores
An Unstaffed 'Xiaomai' CPG Store Has Opened in Beijing
13
Autonomous Bao Restaurants
'Wow Bao' is Opening a Staffless Restaurant in Chicago
12
Streamlined Checkout Services
Sainsbury's 'SmartShop' Enables Checkout Via a Mobile or Handset
11
Staffless Convenience Shops
China's JD.com Plans to Launch Hundreds of Unmanned Stores
10
Mobile Self-Payment Systems
Rebecca Minkoff's Self-Checkout Solution is Powered by QueueHop
9
Express Checkout Apps
'Perpule 1Pay' Simplifies Retail Payment Systems and Reduces Queues
8
Scan-Based Grocery Apps
Coop Denmark's 'Bip & Betal' App Lets Shoppers Scan Items on the Go
7
Staffless Convenience Stores
Wheelys 247 in Shanghai Introduces a Convenience Store of the Future
6
Simplified Shopping Apps
Waitrose's Quick Check Implements a Scan-as-You-Shop System
5
Palm Print Payments
Lotte Card's 'Hand Pay' Lets Consumers Pay by Scanning Their Palm
4
Facial Recognition Checkout Stations
Self-Service Tills Can Now Confirm a Customer's ID with Yoti
3
Self-Service Car Showrooms
Imperial Cars Introduced the First-Ever Automotive Self-Checkout
2
Unstaffed Convenience Stores
Singapore's 'Cheers' Store Encourages Consumers to 'Shop It Yourself'
1
Cat-Shaped Car Dispensers
Tmall's Super Test-Drive Involves a Car-Dispensing Machine
Related Ideas
Hands-Free Footwear Stores
Kizik Announced the Debut of a First-of-Its-Kind Store at CES 2023
Smart Fridge Vending Machines
Subway is Testing a Vending Machine Filled with Pre-Made Sandwiches
Hot Sandwich Vending Machines
The Toastyfresh AutoServe Offers Patrons a Self-Serve Experience
Unified Grocery Shopping Platforms
Instacart Debuts New All-in-One 'Connected Stores' Platform
Virtual Beauty Storefronts
The Clinique Lab is a Next-Gen Digital Retail Concept
Walk-In Freezer Concept Stores
Sainsfreeze Shows Customers How to Freeze Foods & Reduce Waste
Discount Retailer Mobile Apps
Family Dollar Debuted a New Mobile Shopping App for Customers
Convenience Store Metaverses
7-Eleven is Unveiling an Immersive Virtual World at CES 2023
Ultra-Accessible Kiosks
'The 46' Kiosk is the Most Accessible in the Micro Market Industry
AI-Powered Shopping Apps
Shoptrue Curates Personalized Fashion Picks with Artificial Intelligence
In-Store Beauty Sampling Kiosks
Ulta Beauty and SOS are Partnering to Promote Product Discovery
BYO Bottle Drink Stations
The Refilled Refiller Stations Eliminate Single-Use Packaging
Interactive In-Store Ads
Visibubble Brings Mobile Messaging Capabilities to Store Shelves
AI-Powered Virtual Closets
Stylitics' Products Support Next-Gen Personalized Shopping
In-Store Perfume Refill Stations
The Perfume Shop and L’Oréal Debuted a Multi-Brand Refill Setup
Ethical Neighborhood Convenience Stores
The Goods Mart is a Curated Better-for-You Store
Autonomous Showroom Concepts
JIDU's Dealership Experience Lets Buyers Watch Their Car Pilot Itself
Futuristic Whisky Bottles
Johnnie Walker's NFC-Enabled Bottles Visualize the Year 2220
Shoe Retailer AI Apps
SuperStep Partnered with 'IMSHOP' to Create a Convenient Mobile App
AI-Augmented Retail Checkouts
This Checkout Solution Helps Prevent Theft and Scanning Errors
Automated Robotic Salad Bars
The sweetgreen Infinite Kitchen is Being Tested in Illinois
Text-to-Shop Retail Services
Walmart Text to Shop Makes it Easier Than Ever to Shop
AR-Based Store Replicas
Lowe's Will Create a 'Digital Twin Store' Using Augmented Reality
AR Shopping Malls
American Express' Door to Shop Small Highlights 10 Small Businesses
Underground Delivery Systems
Wendy's & Pipedream are Changing Mobile Order Delivery
Augmented Reality Stores
Zero10 is Debuting Its AR Store Prototype at Viva Technology in Paris
Computer-Vision Self-Service Kiosks
Toshiba's Vision Kiosk Identifies Items Without Barcodes
AI-Powered Snack Shops
The Aramark Quick Eats Store Has a Checkout-Free Layout
Digital Grocery Screens
Kroger Launches the New Digital Smart Screens Across 500 Store Locations
Mobile-Order-Only Restaurants
Chick-Fil-A is Opening a Restaurant with No Seating Space
Self-Service Commerce Kiosks
Cantaloupe Go Brings Buy-and-Go Expereinces to Customers
AI-Enhanced Grocery Apps
Instacart Unveiled a Suite of AI Features Coming to its Mobile App
All-in-One Self-Serve Kiosks
Touch Dynamic's 'Edge Ultra Kiosk' is Perfect for Restaurant Chains
Future-Proof POS Systems
Metcalfe's Market is Expanding Toshiba Self Checkout System 7 Solutions
Tech-Centric Automotive Retailers
Mercedes-Benz Kelowna Unveils a Futuristic Showroom Concept
AI-Powered Retail Tools
Walmart is Introducing a New Series of AI Tools for Customer Experience
Attention-Grabbing Retail Displays
Auo's Smart Shelf Displays Enhance the Customer Experience
Advanced Adaptive Retail Experiences
Walmart Unveiled New Retail Technologies at CES 2024
Digitized Retail Shelf Labels
Lidl GB is Rolling Out Electronic Shelf Labels to All Its Stores
Shelf-Mounted Robots
Deming Allows Retail Managers See Shelves & Get Real-Time Data Remotely
RFID-Enabled Tableware
Checkpoint Systems & McDonald's France are Enhancing Reusable Tableware
AI-Powered Drive-Thrus
Checkers Collaborates with Hi Auto to Streamline the Drive-Thru Experience
Automated Retail Stores
Muffato Launches Brazil’s First Automated Store Without Physical Checkouts
Leisure Activity Grocery Stores
The FreshTake Concept Grocery Store Blends Experiences
AI-Powered Exit Technology
Sam's Club's AI Exits Speeds Up Customer Receipt Verification
Slow Checkout Lanes
Jumbo's Kletskassa is for Chatting with the Cashier
Product Refill Vending Machines
Nestlé and QYOS by Algramo Created Refillable Vending Machines
Inventory-Scanning Retail Robots
Sam’s Club Confirms the Launch of Inventory-Scanning Robots
AI-Driven Convenience Stores
GS25 Launched an Autonomous Convenience Store Powered by Fainders.AI
Curated Grocery Delivery Lists
Instacart Carts Offer Themed Shopping Lists Packed with Items
Hybrid Self-Checkout Systems
The Mini Bora Bora POS System Sits on a Swiveling Base
Automated Hot Food Kiosks
Sodexo and Automated Retail Technologies Teamed Up for New Kiosks
Autonomous Gas-Pumping Robots
Autofuel is a New Robotic Refueling System Catered for Drivers
AI Grocery Assistants
'Ask Instacart' is a Time-Saving AI-Powered Search Tool
Unstaffed Grab-and-Go Stores
ITRI and 7-Eleven Collaborated on X-STORE 7
Circular Concierge Kiosks
This Conceptual Screen Concierge by Ivan Zhurba Automates Check-ins
Check-Out Free Convenience Stores
QuickTrip Integrates Amazon's 'Just Walk Out' Tech
AI-Powered Supermarkets
Green Picks Market Autonomous Grocery Store is Frictionless
Voice-Based AI QSR Services
Valyant AI and Paerpay Tansform Drive-thru Experience with AI
In-Car Fuel Payments
Mercedes pay+ Uses a Fingerprint Scanner to Pay with Mastercard
Self-Ordering Table Systems
GoTab Launches the Self-Ordering Kiosks for Table Service Businesses
Product Exploration Retailer Tools
These New Instacart Discovery Tools Connect Brands to Retailers
Instant Retail Savings Platforms
formi by Patron Points Offers Universal Savings for Shoppers
Paper-Free Retail Receipts
The Diebold Nixdorf Vynamic Digital Receipt is Sustainable
Digitally Led Bakery-Cafes
Panera's Small-Format Store Has a Digitized Menu & Tracking Screens
Life-Sized Robot Concierges
Singapore's First Ever Manga Library Features a Robot Concierge
Virtual Appliance Showrooms
Samsung's Shoppable Instagram Profiles Replace Department Stores
Anti-Overspending POS Systems
The 'Impress' Wealth Management POS Concept is Advanced
Virtual Car Meetups
7-Eleven is Inviting Fans to Meet Virtually in Fortnite
Streamlined Shoppable Video Ads
Instacart Launches New Shoppable Video Ads in 'Ads Manager'
Elderly Customer-Reserved Retail Zones
JD Announced Exclusive Service Zones for Elderly Customers
Portable Autonomous Mini Marts
JUXTA's Nomad Offers Autonomous Mini Mart for EV Charging Stations
AI-Driven Inventory Platforms
The RELEX Mobile Pro App Streamlines Stock Management
Omnichannel Grocery Technologies
Instacart Launches the New Omnichannel Solutions for Grocers
Digital Delivery Service Storefronts
Instacart Storefront Lets Retailers Customize the Interface
Contactless Car Wash Subscriptions
The 'FastLane' Subscription Can Be Accessed Through a Handy App
Convenience Store Merchandise Shops
7-Eleven Launched the '7Collection' Online Shop
Digital Convenience Store Signage
Kwik Stop is Rolling Out New Outdoor LED Displays
AI-Generated Shopping Campaigns
Sandton City's Latest Campaign Integrates Smart Technology
On-Demand Mobile Ice Cream Stores
Mars Teamed Up with Store-Hailing Service Conjure
Checkout-Free Concession Lanes
Zippin Launches New Turnkey Self-Checkout Solution, 'Zippin Lane'
Smart Shopping Cart Initiatives
These Cust2Mate Smart Carts are Arriving at Morton Williams
Automated Beverage Dispensing Solutions
Backbar Offers Automated Dispenser for Multiple Beverages
Low-Waste Shopping Solutions
ASDA, Avery Berkel & Hanshow are Enhancing Sustainability in the UK
Avatar-Staffed Convenience Stores
Animated Staff Controlled by Humans Run the Green Lawson Store
AI-Powered Retail Try-Ons
Walmart is Adding an AI-Based Try-On Technology for Online Consumers
Automated Retail Receipt Checkers
Sam’s Club Receipt Verification Was Announced at CES 2024
Customized Convenience Retailer Apps
Family Express is Introducing a Personalized App Experience
Checkout-Free Grocery Stores
ALDI Launches the Innovative 'ALDIgo' Checkout-Free Grocery Store
Robotic Convenience Store Deliveries
7-Eleven is Testing Autonomous Robot Delivery in Los Angeles
Streamlined Retail Shelf Trays
The SimpliStock Peg Pusher System is Easy to Install
AI Drive-Thru Platforms
"Tori" Enhances the Experience of Ordering at Carl's Jr. and Hardee's
Video-Equipped Smart Shelf Tags
UNFI and 'Cornerstone for Natural' Launch 'Smart Shelf Tags'
Automated Functioning QSRs
A Robotic McDonald's May be Slowly in the Works with New Location
Grocery Payment Palm Scanners
Amazon Expands Palm-Reading Payment Solution 'Amazon One'
Innovative SCO Kiosks
Austrian Brand Shopreme Debuts a New Self-Checkout Kiosk for Retailers
Retail Food Preparation Stations
Urban Eat Debuts a Smart Retail Solution for its Food-to-Go Range
AI-Powered Automation Tools
LightSpeed Debuts a New AI Platform for Businesses to Automate Tasks
Virtual Avatar Workers
The Bite Ninja Platform Allows Retailers to Outsource Cashier Work Online
Self-Guided Cannabis Retail Experiences
BLAZE ECOM Revolutionizes In-Store Cannabis Retail
Connected Vending Freezers
The Selfly Freezer Offers Access to a Variety of Frozen Fare
Loss Prevention AI Checkouts
Vynamic Smart Vision Shrink Reduction Addresses Self-Checkout Issues
Palm-Enabled Contactless Payments
Amazon is Using Artificial Intelligence to Read Customer's Palms
Text-Based Shopping Features
Walmart Unveils a New Shopping by Text Feature for Mobile Shoppers
Checkout-Free Campus Retail Experiences
Grubhub Will Use Amazon Just Walk Out Technology on Campus
AI-Powered Retail Payments
Focalpay's New AI Features Streamline Retail and E-Commerce Operations
AI-Powered Inventory Tech
Google Cloud is Introducing AI-Powered Inventory Tracking Technology
Compact Payment Devices
Dojo Releases a Pocket-Sized Card Machine for Convenient Table Payments
Small-Format Retailers
Nordstrom’s Small-Format Strategy 'Closer to You' is Expanding Until 2025
Personalized Grocery Billboard Campaigns
Tesco Ireland Gets a New Live-Prompt Campaign
Automotive Parking Lot Pop-Ups
Mercedes-Benz Turned Parking Lot Spaces into a Mini Showroom
Offline Shopping Campaigns
'Shop Offline' Helps People Rediscover the Joy of Real-World Shopping
Phygital Membership Programs
Selfridges Unlocked Provides Access to Digital & Physical Offers
Taiwan-Based AI Shopping Carts
Innolux Debuts a Smart Shopping Cart at FamiSuper Stores
Robotic Locker-Style Deliveries
Ottonomy Teams Up with Harbor Lockers for the 'Ottobot Locker'
AI-Powered Search Features
Shop Premium Outlets Enhances its Online Shopping with AI-Powered Tools
AI-Assisted Car Shopping Apps
The CoPilot App Eliminates Barriers in Digital Car Shopping
Digital-Only Drive-Through Lanes
UXUS Designs a Smaller McDonald’s in Forth Worth, Texas
AR-Enabled Google Tools
Google Launches a Slew of New Features for Search, Shopping, and Maps
Micro Self-Service Checkout Kiosks
The 365 Retail Markets MM6 Mini Kiosk is Versatile
Virtual Convenience Store Concepts
Aldi Launches a Virtual Convenience Store Called Aldi Express
App-Powered Checkout Stores
MAPCO Opened its First Checkout-Free Convenience Store
Location-Based QSR Technology
Chipotle is Integrating Location-Based Technology Into its App
Driverless Airport Parking Services
Mercedes-Benz and Bosch Launch a New Service in Stuttgart
Retailer EV Charging Initiatives
7-Eleven 7Charge is the Brand's Proprietary EV Charging Network
Compact Automated Retail Checkouts
The OneView Self-Checkout Offers Advanced Features
Convenient Palm Payment Expansions
Amazon One Payments are Coming to Whole Foods Markets
Dating App-Themed Store Experiences
Tinder Opens Up a SwipeMart Store Location in Tokyo
AI-Powered Drive-Thru Services
Hi Auto Launches the New AI-Powered Voice-Cloning QSR Technology
Money-Saving Grocery Apps
Schnuck Markets and Upside Launch a Co-Branded App for Rewards
Minimally Designed Store Openings
London Opens its Door at the New Self-Portrait Store in Chelsea
Revamped Modern Phone Booths
100architects Brings Digital Touches to the Classic Phone Booth
Video Call Shopping Services
Apple's Specialist over Video Service Enhances Personalization
App-Based Employee Payments
Instant Financial Automates Access to Employee Wages with New App
Revamped Grocery Loyalty Apps
Tesco Unveils the New and Improved Digital Clubcard and Grocery App
Drive-Up Grocers
Addie's Functions as a Pick-Up Only Store
Mobile Convenience Apps
Kum & Go Unveils its New Mobile Shopping Platform and Rewards Program
Secure Streamlined Checkouts
Safexpay Launches the Aasaan Checkout to Combat Cart Abandonment
Smart Shopping Assistants
Bolt Shopper Assistant Supports Convenient, Personalized Experiences
Inventory Management Systems
Sprouts Integrates Instacart's FoodStorm Into its Management System