From virtual customization kiosks that allow consumers to personalize the products they are buying to hybrid sneaker shops that satisfy hungry shoppers, there is a clear shift towards diversified retail. In other words brands are increasingly expanding in-store services to draw consumers in and make sure they stay for longer periods of time.
For many brands, new technology can be a useful way of complementing existing in-store services. For example, Rite Aid's HealthSpot Stations help turn the pharmacy into a virtual clinic where patients can speak to certified physicians. In a similar vein, Staples has been testing 3D printing kiosks to give tech-savvy consumers a new reason to visit its stores.
Of course, not all in-store offerings are designed to complement existing services. In some cases, brands have upgraded their stores with unexpected services such as food outlets simply to improve the in-store experience for the consumer. Some unexpected instances of diversified retail include Topshop's in-store donut kiosks, KNOCK Kitchen & Kicks hybrid bistro-sneaker concept and Family Mart's self-service karaoke booths.
22 Examples of Diversified Retail
From Virtual Customization Kiosks to Hybrid Bistro-Sneaker Shops:
Katherine Pendrill — Feb 16, 2016 — Business
20
Clothing Store Diners
This New Concept Store by Urban Outfitters is a Food Court Eatery
19
Department Store Cafes
Target Unveiled Its New Store Layouts that Incorporate Large In-Store Cafes
18
3D Printing Stations
Staples Teams Up with 3D Systems to Offer 3D-Printing In-Store
17
Pampering Clothing Stores
The Newest Oasis Store Pairs Fashion with Beauty, Food and Beverages
16
In-Store Boutiques
John Lewis' In-Store Shop Highlights Noteworthy Products with Pop-Up Displays
15
Hybrid Bookshop Cafes
This Quaint Istanbul Bookshop Has a Cafe and Swingsets
14
Karaoke Convenience Stores
A One-Off Family Mart Store in Tokyo Will Let Patrons Shop and Sing
13
Hybrid Bistro-Sneaker Shops
KNOCK Kitchen & Kicks Combines a Love of Good Food and Sneakers
12
Telemedicine Kiosks
Rite Aid's HealthSpot Stations Provide Instant Medical Consultations
11
Experiential Surf Shops
This Casual Surf & Skate Shop Features an In-House Coffee Shop
10
VR-Powered Hybrid Retail
The Ted Baker Shoreditch Store Has a Barbershop and VR Technology
9
Denim Repair Boutiques
Nudie Jeans' Denim Shop in NYC Doubles as a Repair Station
8
Temporary eCommerce Storefronts
Australia Post is Trialling eCommerce Pop-Ups at Post Offices
7
Wine Store Bars
'WineStyles' is a Retail Store During the Day and a Tasting Bar at Night
6
In-Store Duty-Free Shops
Japan Duty Free Ginza is an Airport-Style Shop Inside a Department Store
5
In-Store Workout Studios
This Athleta Activewear Shop Boasts a Workout Studio with Free Classes
4
Virtual Customization Kiosks
Foot Locker Introduces an Interactive Shoe Customization Service
3
In-Store Toy Shops
Crate & Barrel is Temporarily Housing a Land of Nod Store-In-Store Shop
2
In-Store Pharmacy Partnerships
The Target Pharmacy Business is Now Operated by CVS
1
Cocktail-Serving Retail Stores
A Target in Chicago is Set to Serve Alcohol In-Store to Shoppers
Related Ideas
Modular Store Concepts
Aldi South Group Introduced a New Store Format
Luxury Retail Expansions
Chanel Expands Its Presence at the Yorkdale Shopping Center in Toronto
Spatial AI Shopping Technologies
VusionGroup EdgeSense AI Immerses Shoppers
Automated Retail Concepts
VenHub Smart Stores Use Ai & Robotics to Redefine a Shopping Experience
Experiential Convenience Stores
FamilyMart Announced IP-Centered Store Experiences in Japan
Shoppable TV Ads
Samsung and Amazon Enable Remote-Based Shopping Directly on TV
Experiential K-Beauty Retail
Yepoda Opens an Immersive Flagship Store in Seoul
Nutrition-Forward Treat Shop Pop-Ups
Bloom Nutrition Hosted the Very Successful Treat Shoppe
Curated Store Concepts
A New Target Soho Store Opens in New York with Design-First Looks
Luxury Eyewear Pop-Ups
Prada Opens an Immersive Eyewear Boutique at The Grove
Creative Retail Competitions
Bricks & Minifigs Launches LEGO Clock Design Contest
Design-Forward Concept Stores
Target SoHo is Immersive, Experiential and Shoppable
Digitally Enhanced Shopping Experiences
The Ray-Ban Boutique Opened at Royalmount Shopping Complex
Immersive IP-Themed Stores
MINISO Opens Canada’s Biggest Store at West Edmonton Mall
Mobile Cafe Pop-Ups
Coach Introduced a Vibrant Coffee Truck in Gotemba, Japan
Immersive K-Beauty Pop-Ups
TIRTIR Brings Jeju Matcha Skincare to NYC with a Sensory Experience
Fashion-Branded Café Experiences
Vogue Blends Retail with Immersive Hospitality Spaces
Prestige Beauty Storefronts
Ulta Unveiled Its Times Square Experiential Store
Autonomous Smart Store Installations
VenHub Global and Circa Introduced the VenHub Smart Store
Fandom Culture Retail Experiences
EB Games x Vibrant Marketing Launch an 'EB Trends' Store Concept
Supermarket Tourism Campaigns
K-Supermarket's Tripadvisor Listings Share a Taste of Food Culture
Colorful European Retail Experiences
Marimekko Opens Its New Location in Paris
Flagship Value Fashion
Primark expands affordable fashion with a major Manhattan flagship store
Live Social Shopping Expansions
QVC® Announces New Brands That Will Join Its Roster in 2026
Generative AI Retail Strategies
Kroger & Google Cloud Enhance Growth and Personalization
Gen Z Concept Stores
UO Insiders Insights Informed the UO x Glendale Store Experience
Clinical K-Beauty Pop-Ups
Rejuran Debuts Science-Led Skincare Through a Sephora LA Activation
Sensory Retail Experiences
Claire’s Launches ASMR-Inspired Stores for Gen Alpha Shoppers
Industrial-Inspired Brand Events
Reitmans Reimagined its Distribution Centre for a Curated Event
Multicolored Jewelry Stores
Swarovski Launches its Shinsaibashi Location in the Heart of Osaka
Elegantly Subdued Retail Settings
Ann Demeulemeester Opened a New Boutique in Milan
AI Retail Forecasts
Experts Outline how AI will Reshape Commerce By 2026
Enhanced Office Retail Experiences
Staples Canada Opens a New Retail Location in Burlington
AI-Powered Product Discovery Tools
The Vitamin Shoppe's Shoppe Advisor Supports In-Store Education
AI Retail Concierge Systems
Puma’s In-Store AI Assistant Offers Multilingual Product Guidance
Sports Nutrition Retailer Ranges
The Very Group Added Four New Brands to the Very Online Offerings
DTC Physical Retail Expansions
Povison Opens Its First Permanent Store in Los Angeles
Mobile Beauty Pop-Ups
Henkel’s göt2b Debuts a Citywide Mobile Beauty Experience
Entertainment-Powered Retail Experiences
AT&T Brings Toy Story 5 to Interactive Store Activations
Dedicated Contemporary Fashion Stores
COS Has Debuted a Dedicated Canadian Online Store
Luxury Design-Led Retail
ALAÏA Opens a Bangkok Boutique Featuring Collectible Design Pieces
Accessible Beauty Consultations
Walmart’s Beauty Experts Offer Personalized In-Store Guidance
Renaissance-Inspired Curated Beauty Marketplaces
Rennaï Has Launched an E-Commerce Website
AI Retail Experiences
RELEX Solutions Uses AI to Elevate In-Store Customer Journeys
Omnichannel Grocer Experiences
Instacart and Allegiance Retail Services Expand Their Partnership
Compact IKEA Retail Spaces
IKEA Launches Smaller Stores Focused on Quick Visits and Essentials
Urban Food Hubs
M&S Expands City Stores with Bakery, Coffee, Sushi, and Fresh Food
Shoppable Discovery Commerce
SmartCommerce and Ahold Delhaize USA Connect Content to Carts
Slick Monochromatic Retail Boutiques
The Tom Ford Boutique at Yorkdale Shopping Center is Chic
Consumer-Driven Grocery Stores
The Waitrose Home of Food Lovers Concept Store is in Newbury
AI-Assisted Retailer Websites
Lightspeed Showroom Gives Brick-and-Mortar Stores an Online Presence
Branded Retail Installations
Urban Outfitters Recently Spotlighted UGG in Its 'On Rotation' Series
Smart Retail Technology Expansions
A2Z Cust2Mate Secures Advertising Agreements with Major Brands
Closed-Loop Retail Media Networks
Sam’s Club connects ads directly to measurable sales outcomes
AI-Enabled Personalized Retail Experiences
Honeywell Implements an AI-Driven Retail System
Curated Discovery Stores
The Shelf Spotlights Emerging Food, Drink and Wellness Brands
Refined Outdoor Retail Concepts
Tilley Opens New Its Store Under Unity Brands
Two-Story Luxury Brand Stores
The Brioni Boutique Exudes Sophistication and Class
Social-First Retail Commerce
Shoezone expands TikTok Shop through creator-led shopping
Hospitality Home Decor
Marriott Design Shop Launched Hotel-Inspired Furniture
Experiential Running Shoe Shops
House of SportsShoes Merges Digital Presence & Physical Experience
Collab Retail Formats
Bed Bath & Beyond And The Container Store Open Its First Co-Branded Location
Seoul-Specific Personalized Retail Experiences
Monclos Unveiled a Brand Experience Space in Seoul
AI Checkout Kiosks
Retailers Embrace AI Vision To Speed Self-Checkout Lines
Autonomous Retail Merchandising Platforms
Retail Express Uses AI to Automate Pricing and Discounts
Compact Urban Grocery Retail
Whole Foods Expanded Daily Shop Stores into Three U.S. Cities
Novel Multi-Brand Retail Experiences
Lightspeed Commerce Debuts Multi-Brand Shopping and Ordering
Boutique Jewelry Concepts
Rocksbox is Expanding Its Presence in Metropolitan Areas
Playful Tokyo Pop-Ups
Duomart Introduces a Themed Convenience Experience in Tokyo
Experience-Enabled Franchises
Magnolia Soap & Bath Co. Uses Square to Scale Retail Experiences
Wellness Dining Experiences
CRISP & GREEN Combines Fitness Events With Healthy Meals
In-Store Return Kiosks
Save Mart And Amazon Simplify Box Free In Store Returns
Enterprise Retail Technology Upgrades
David's Bridal Introduced a New Enterprise Platform
Curated Newspaper Storefronts
Shreeji Unveiled 'The Village News' as an Offline Summer Ritual
Direct-to-Consumer Storefront Debuts
William-Sonoma’s GreenRow Opens a Physical SoHo Store
Retail Tech Revamps
Claire's Invests in Modern POS and Data Integration
Elemental Retail Spaces
Goldwin Creates a Multi-Sensory Retail Environment in New York City
Wellness Shop-in-Shops
Wellness by Ulta Beauty Shares Immersive, Informative Experiences
In-Store Audio Channels
Custom Channels Unveils Unified In-Store Engagement Platform
Nationwide Digital Grocery Experiences
ALDI U.S. Partners with Instacart’s Storefront Pro
Nutrition Ecosystem Restaurants
Fork to Fit Kitchen links meals, fitness, and wellness tracking
Digital Twin Retail Technologies
Hanshow and Microsoft Explore the Store Digital Twin Technology
Multi-Revenue Fashion Platforms
Rent the Runway expands into resale, ads and cleaning services
multi-faceted retail complexes
Crossboundaries blends Digital and Physical Spaces
Localized Retail Media Platforms
Snappy Shopper Launches Connect, a Retail Media Network
Immersive Tech Retail Experiences
The Latest Xiaomi Store in London Showcases Tech and Lifestyle
Compact In-Retail Designs
IKEA Shop-In-Shop Adds Home Planning with Tech in a Compact Space
In-Store Cannabis Retail Technologies
Dutchie's Kiosk Pro is Focused on Convenience and Efficiency
All-Hours Micro Markets
Healthy Smart Mart is Enticing Entrepreneurs with Its New Model
Accessibility-Focused Furniture Retail Services
IKEA Finland Emphasizes Accessibility in Vantaa
Sustainable Retail Interiors
Sheep Inc London Store Uses Sculptural Displays & Graphic Art
Expanded Tech Marketplaces
Best Buy Unveils a Digital Marketplace with New Possibilities
Boutique Grocery Designs
The Meadow Lane Store Introduces a Refined Retail Concept in Tribeca
Shelf-Less Retail Stores
Goody Goody Liquor Uses Robots and QR Codes to Replace Shelving
3d-Printed Retail Suitcases
The 3d Printed Suitcase Reframes Retail as Human-Centred Experience
Social-First Beauty Retailers
Sally Beauty Joins TikTok Shop
Community-Centered Bakery Cafés
Paris Baguette expands through neighborhood café experiences
Expanded Wellness Retail Assortments
Target Added 30% More Wellness Products to Its Shelves
Retail Design Landmarks
D14.2 Concept Store in Oslo Rethinks the Shopping Experience
Neighborhood Stationery Boutiques
Moleskine Debuts Community-Focused Concept Store In Manhattan
In-Store Creator Commerce
Mac Cosmetics Turns Retail Employees into Live-Streaming Creators
AI Store Assistants
xPilot Helps Retailers Make Proactive Moves with Digital Twin Technology
Grocery Store Accessibility Models
Tesco Enhances Its Self-Service Checkout Experience
Clinical Retail Media
PatientPoint Bridges Healthcare and Commerce
Retail-Style Hotel Commerce
Aven Hospitality Embeds E-Commerce Features into Hotel Journeys
Interactive Real Estate Showrooms
DUNE Uses Eyefactive Touchscreens for Virtual Property Tours
Women-Focused Sports Stores
The Women’s Sports Store Can Be Accessed Digitally in the UK
Measured Retail Expansions
Vessi Launches its Bellevue Store and In-Store Splash Experience
Spatial Commerce Platforms
Curie Shop Brings Interactive Product Exploration To Sneaker Shopping
South Korean Monotone Shop-In-Shops
juun.j Debuted a Shop-In-Shop at The Hyundai Seoul
Local Restaurant Activations
Pepsi Hosts Community Events to Drive Restaurant Discovery
Convenience Dining Growth
Checkers & Rally’s Grows Through Travel Centers and Convenience Stores
AI Retail Infrastructure Platforms
Huawei Expands Intelligent Retail Systems Across Europe
Retail Beverage Experiences
The Paper Store Uses Custom Drink Stations to Boost Engagement
Executive Innovation Insight Services
Retail Innovation Council And dunnhumby Launch 'RIX'
Luxury Beauty Destinations
A Niche Beauty Destination Offers Premium Services
Phygital Loyalty Experiences
Lush Links App Rewards to In-Store Events and Services
Managed Retail Connectivity Services
Internet Retailing Introduced ConsumerX Managed Connectivity
Community Hub Convenience Stores
Co-op turns local stores into delivery and service hubs
AI Grocery Ordering
Grocery Outlet Deploys Afresh Across More Than 500 Stores
Hybrid Party Retailers
Staples and Party City combine event supplies with print services in-store
AI-Native Store Research
Vusion and Qualcomm Released the AI-Native Store™ White Paper
Future-Facing Food Retailer Ranges
The Ocado Future of Food Edit Aisle Spotlights Modern Varieties
In-Store Ad Networks
ISM Powers Programmatic Advertising Across Retail Locations
Service-Backed Recommerce Platforms
Commonplace Launches Marketplace With Built-In Delivery
Integrated Grocery Supply
Walmart Expands Direct Milk Processing and Regional Distribution
Data-Led Brand Creation
AS Watson Builds Brands Using Shopper Insights and Loyalty Data
Personalized Greeting Card Kiosks
Expressions Launches the Expressions Gift Card Kiosk
Elevated By-Appointment Shopping Services
Royalmount Montreal Opens a Shopping and Styling Suite
Healthcare Apparel Retail Concepts
Kindthread Opens an Omnichannel Scrub Store
Digital-First Furniture Stores
Article Debuted Its Direct-To-Consumer Furniture Stores in the U.S.
Experience-Focused Retail Carts
Target Redesigned Shopping Carts for Comfort and Convenience
Boutique Grocery Makeovers
This Women’s Clothing Boutique is Charming and Thoughtful Design
Nostalgia-Powered Retail
Zellers Revives a Canadian Favorite With New Ontario Stores
Cross-Border Marketplace Expansion
Walmart Opens U.S. Marketplace Inventory to Mexico
Campus Convenience Hubs
Co-op Expands Self-Service Stores Across Russell Group Universities
Retail Membership Ecosystems
Walmart+ Combines Delivery, Shipping, and Streaming Benefits
Marketplace Showrooms
StockX Combines Shopping, Seller Services and Community Events in New York
Store-In-Store Fandom Retail
DICK'S and Lids Create Dedicated Fan Destinations Across U.S. Stores
Discovery-Led Beauty Zones
Watsons Launches BeautyVerse And Jubilee Wellness Corners