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Retail Chatbots

AI chatbots in the retail space enhance customer service

Trend - Innovative technology in retail is increasingly popular as brands in this space compete with ecommerce, and chatbots are one piece of smart technology that these brands are integrating. These tools help personalize the customer experience, and help shoppers make purchase decisions faster.

Insight - For many consumers, the convenience of ecommerce has in many ways overshadowed the act of going into stores to purchase items. Now, managing their household needs as well as personal items is much easier because it can easily be done from the home. For brands that are looking to engage customers who have grown accustomed to this level of convenience, they'll have to replicate in-store some of the qualities that have made ecommerce so popular.
Workshop Question - How is your brand creating convenient purchase journeys for its customers?
6.9
Score
Popularity
Activity
Freshness
Patterns
Megatrends
4 Featured, 36 Examples:
35,236 Total Clicks
Date Range:
Jul 18 — Apr 20
Trending:
Just New and Average
Consumer Insight Topics:

Featured Examples

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