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Retail Chatbots

AI chatbots in the retail space enhance customer service

Trend - Innovative technology in retail is increasingly popular as brands in this space compete with ecommerce, and chatbots are one piece of smart technology that these brands are integrating. These tools help personalize the customer experience, and help shoppers make purchase decisions faster.

Insight - For many consumers, the convenience of ecommerce has in many ways overshadowed the act of going into stores to purchase items. Now, managing purchase decisions over household needs and personal items is much easier because it can easily be done from the home. For brands that are looking to engage customers who have grown accustomed to this level of convenience, they'll have to replicate in-store some of the qualities that have made ecommerce so popular.
Workshop Question - How is your brand creating convenient purchase journeys for its customers?
5.6
Score
Popularity
Activity
Freshness
Patterns
Megatrends
5 Featured, 45 Examples:
53,202 Total Clicks
Date Range:
Dec 18 — Aug 20
Trending:
Average
Consumer Insight Topics:

Featured Examples

Phone-Shaped Product Displays
Phone-Shaped Product Displays
Salesforce's Display Helps Consumers Try on AR Sunglasses
At SXSW 2019 in Austin, Salesforce gave people the chance to experience the way it is reshaping the product discovery process with AR sunglasses and its shopping app. On the screen of a large,... MORE
Anti-Holding Customer Service Chatbots
Anti-Holding Customer Service Chatbots
David's Bridal Launched a Concierge Chatbot Named Zoey
David’s Bridal, a wedding gown company, recently revealed a concierge chatbot named Zoey, which operates through the Apple Business Chat. The concierge chatbot is able to automate customer service... MORE
Facebook Messenger Food Ordering
Facebook Messenger Food Ordering
Chipotle Mexican Grill Launches an Ordering System on Messenger
Chipotle Mexican Grill is launching a ‘concierge bot,’ which will allow users to order food through Facebook Messenger. The chatbot will be visible to consumers on June 22nd and it is named... MORE
Employee Voice Assistants
Employee Voice Assistants
Walmart's Ask Sam Lets Employees Look Up Prices, Find Products & More
Walmart’s Ask Sam is a new employee assistance voice technology that was created to assist with everything from finding products and providing store maps to sharing prices and sales information.... MORE
play_circle_filled Holographic Mall Concierges
Holographic Mall Concierges
Mall of America's High-Tech Concierge Offers Personalized Assistance
With mixed reality company VNTANA, Mall of America is introducing a new, next-gen mall concierge to make holiday shopping a seamless, personalized experience. Mall of America’s Shopping... MORE

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