The Erica Chatbot system by Bank of America rises in usage with the global COVID-19 pandemic. Users are looking for ways to grasp control over their banking capabilities. They are doing so through digital platforms and the Erica chatbot virtual assistant is developed to simplify and customize the process.
Consumers are able to navigate through a variety of different functions including tracking their spending trends, requesting payment deferrals, balance inquiries, and much more. From the months of March through May this year, users increased by one million each month due to the pandemic lockdown. The new system featured new capabilities including alerting users to bills, updating card informations, and showing reoccurring charges on the account.
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