U.S. Bank is increasing its mobile banking capabilities by launching an in-app voice assistant. The in-app voice assists will allow users to manage their finances through auditory commands, where they can access information related to their account balance, bills, as well as spending history. Users can also use their voice to transfer funds by using voice commands.
The voice assistant is named The U.S. Bank Smart Assistant, and it was made possible through natural language processing technology, or NLP. NLP technology has the ability to process human speech, and differentiate intent. The technology was revealed by U.S. Bank on July 26th, which was the 30th anniversary of the Americans with Disabilities Act, which was enacted to eliminate discrimination related to disabilities.
Image Credit: U.S. Bank