David’s Bridal, a wedding gown company, recently revealed a concierge chatbot named Zoey, which operates through the Apple Business Chat. The concierge chatbot is able to automate customer service and it also has the ability to connect consumers with a stylist.
The chatbot also has a ‘Chat Suggestions’ feature, which allows customers to avoid the holding process when calling the company. This means that instead of waiting on hold, customers have the ability to enter into Business Chat with the Zoey bot. Following that the customer service representative will take the necessary information from the chatbot.
Overall the new features will streamline the customer service experience for those who purchase items from David’s Bridal.
Image Credit: David's Bridal