Big Data Concierge

Hospitality brands streamline service with algorithm-based recommendations

Implications - As peer-to-peer services continue to democratize accommodation options for consumers, many established hospitality brands are emerging with digitized concierge services that deliver personalization without compromising efficiency. Enhancing the experience of both check-in and the stay overall, such data-informed systems suggest that a large opportunity exists for brands to provide added value through streamlined service in order to remain competitive with cost-efficient contemporary alternatives.
SCORE 3.6
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65,999 Total Clicks
Jan 16 - Apr 16
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TechWorldHip HotelsTravelLuxury
Featured Examples
Big Data Travel Platforms - 'Wayblazer' Uses IBM Watson as an Intelligent Concierge
SCORE 4.8
Average 985 Clicks Pub: Feb 22, 16
Big Data Travel Platforms
'Wayblazer' Uses IBM Watson as an Intelligent Concierge
Wayblazer is a next-generation travel platform that’s powered by IBM Watson. Unlike many other travel platforms that require more work from the end user, this one uses big data to offer... [More]
Digitized Check-In Kiosks - These Self-Service Hotel Kiosks Replace Concierge Staff
SCORE 3.4
Mild 2,678 Clicks Pub: Mar 8, 16
Digitized Check-In Kiosks
These Self-Service Hotel Kiosks Replace Concierge Staff
UK-based hospitality chain Village Hotels recently introduced its self-service hotel kiosks that are powered by cloud-based management system hetras. The new partnership means that Village Hotels... [More]
In-Suite Concierge Apps - Slate is Replacing Hotel Concierges with Its New TV App
SCORE 3.5
Mild 350 Clicks Pub: Mar 9, 16
In-Suite Concierge Apps
Slate is Replacing Hotel Concierges with Its New TV App
Hotel concierges are usually just a phone call away, but Slate is looking to make hospitality of the future brighter by introducing the Slate Concierge app. Slate Concierge is an in-room service... [More]
Robot Hotel Concierges - The Hilton Hotel Has Announced a Pilot Program with IBM Watson
SCORE 3.4
Mild 182 Clicks Pub: Mar 10, 16
Robot Hotel Concierges
The Hilton Hotel Has Announced a Pilot Program with IBM Watson
A recently announced partnership between the Hilton hotel chain and IBM’s Watson will see the roll out of a pilot program for a robot concierge. Named Connie (after the brand’s founder,... [More]
Branded Concierge Services - The FordPass Promotion Gives Car Owners Access to Special Perks
SCORE 2.5
Untested 326 Clicks Pub: Jan 13, 16
Branded Concierge Services
The FordPass Promotion Gives Car Owners Access to Special Perks
FordPass is a new service that is slated to change the way we experience cars. With many consumers considering alternative forms of transportation, auto companies are looking for creative ways to... [More]
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