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Tech-Infused Hotel Check-Ins

The Yotel Singapore's Lobby Contains Check-In Kiosks and Robots

— December 6, 2017 — World
The newly opened Yotel Singapore is hoping to change some of the unpleasantness that can occur while checking into a hotel, by streamlining the process so that guests must pass by two robot waiters and an automated kiosk, prior to meeting a human at the end of the hotel's lobby.

The kiosks are equipped with touch screens, magnetic strips and card readers, enabling guests to make payments and receive their room keys as quickly as possible. The robots act as concierges and can carry guests' luggage, or deliver amenities like towels or tooth brushes to any of the hotel's 600 suites.

Initially this tech-expansion was directed toward a millennial clientele, but the hotel discovered the self-check-ins and robotic employees were popular among a diverse grouping of individuals.
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