Trend cluster
Category

Functional
Empathy

VR teaches empathy to better the customer-provider relationship.

Death-Simulating VR ExperiencesDementia-Focused VR ToolsVR Sensory Overload SimulatorsVR Safety TrainingInterpersonal VR Experiences

Trend

What is the Functional Empathy trend?

Functional Empathy: Though VR has long been a platform used to enhance empathy for various human experiences, it is now able to transform that empathy beyond simply understanding others, and into informative tools. Used to improve everything from doctor-patient interactions to accessible design, this use of empathy-evoking VR takes the relatively shallow benefit of simply recognizing another's perspective, and turns it into a functional tool to enhance user experience – offering a new perspective on VR's potential in market research.

Trend themes

Themes within the Functional Empathy trend

Three behaviours holding the trend together
01

Virtual Reality Empathy Training

Using VR simulations to create empathy in diverse areas such as medical professionals and caregivers.

02

Virtual Reality Safety Training

Improving employee safety through VR simulations in a risk-free environment.

03

Interpersonal VR Experiences

Using virtual humans to train workers in soft skills like communication and empathy in the workplace.

Industry implications

What the Functional Empathy trend means for industry

Where the trend changes the playbook
For

Healthcare

VR simulations can create a better understanding of patient experiences for doctors and healthcare professionals.

For

Postal & Delivery Services

Cost-effective VR simulations can help train and improve safety measures for postal workers against dogs.

For

Architecture & Design

VR empathy platforms offer designers and architects the ability to better understand the needs of people with disabilities.

Workshop question

How can your brand employ empathy as a component of its market research practices, for the purpose of improving customer experience and interactions?

Trend signals

Trend signals for Functional Empathy

Trend score 2.9 out of 10, from popularity 44%, activity 36%, freshness 8%.

Popularity44%
Activity36%
Freshness8%
Audience
50%Men
50%Women
  • Gen Alpha
  • Gen Z
  • Millennial
  • Gen X
  • Boomer
Market
North America
Europe
Asia-Pacific

Evidence

Examples of the Functional Empathy trend

6 featured examples from Jun 10, 2016 to Apr 2, 2019