Convenient kiosks combine the best of online and in-store shopping
Implications - As customization in retail continues to dominate, a desire for heightened convenience has typically time-consuming services receiving a mobile redesign. Eliminating the need for a skilled representative, retailers are making things like getting a manicure or customizing drinks more efficient through compact, automated kiosks. This allows consumers to receive the same level of customization in a more flexible and efficient way.
Workshop Question - How will the consumer desire for instant gratification impact the way your brand operates?
Trend Themes
1. Automated Retail Kiosks - As customization in retail continues to dominate, a desire for heightened convenience has developed, increasing the demand for automated retail kiosks.
2. Self-service Technology - Automated restaurants and fitting rooms are two examples of a growing trend towards self-service technology, designed to decrease human error and increase efficiency.
3. Interactive Retail Displays - Innovative interactive retail displays like automated footwear displays can offer maximum flexibility while retaining a playful and engaging customer experience.
Industry Implications
1. Retail Industry - The rise of automated retail kiosks and interactive retail displays can greatly benefit the retail industry by meeting demands for customization and convenience.
2. Hospitality Industry - Self-service technology like automated restaurants and fitting rooms can revolutionize the hospitality industry, reducing wait times and improving efficiency for guests.
3. Technology Industry - The increasing demand for automated technology in various industries provides ample opportunity for the technology industry to develop new innovative products and disrupt traditional business models.
