Providing exceptional customer service is often what sets successful companies apart from its lesser known competitors; stores can take it up a notch by taking notes from these examples of innovative customer service. The evolution of customer service today is greatly effected by technology. Whether it is the use of Google Glass to better identify clients by sight to make their experience more personable or simply paying attention to social media chatter to address any issues instantly, there are a lot more tools to help brands stay on top of their service.
Of course, these examples of innovative customer service also include more traditional strategies. From customized orders to interactive ad campaigns, it has never been easier to please customers. More often than not, attention is all that is needed for make a lasting impression.
21 Examples of Innovative Customer Service
21
Intimate Music Experiences
American Express UNSTAGED Dinner & Usher Concert Screening
20
Disgruntled Grievance Apps
The Complain App Effectively Seeks Customer Service
19
Customer-Servicing Robots
This Robot Assistant is Developed to Help Customers in a Store
18
Restaurant Management Apps
Yelp's SeatMe App Organizes and Manages Table Reservations
17
Concierge E-Commerce Apps
The Operator App Brings the Personalized In-Store Experience Online
16
Virtual Customer Service Reps
This Artificial Intelligence Customer Service Tracks Emotions
15
Personalized Email Advertisements
This Software Makes Consumers Reconsider Items They Didn't Buy
14
Futuristic Banks
Citibank New York Branch is Digitally in Tune With Customers
13
Analytical Retail Beacons
Shaftsbury Square's Use of iBeacon Tech Also Offers Feedback for Shops
12
Tech-Enhanced Flight Services
Virgin Atlantic Airlines is Bringing Google Glass to the Sky
11
Cocktail Delivery Websites
Julibox Delivers Delicious Cocktails and Recipes Right to Your Door
10
Smartphone Loyalty Card Wallets
The UGO Mobile Wallet Holds Your Credit and Store Cards Digitally
9
Viral Customer Service
The Samsung Custom Dragon Phone Turns Heads
8
Full-Service Apple Features
Calling Apple to Try iPhone 4 Facetime is Easy and Efficient
7
Pizza-Stabilizing Devices
To Put an End to Pizza Delivery Fails Domino's Invented the Steady Pizza
6
Customer Retention Platforms
Gainsight's CoPilot Makes Sense of Collected Consumer Data
5
Text-Based Customer Service Apps
This Indian Mobile Messaging Assistant Answers Customers' Queries
4
Online Booking Platforms
This App Lets Customers Book Appointments Online with Small Businesses
3
Robot Luggage Handlers
Yotel New York's Yobot Provides Excellent Customer Service
2
Voice Recognition Banking
The Offering From Icici Bank Enables Hands-Free Banking for Customers
1
Customer-Thanking Playlists
Spotify Made Personalized Spotify Playlists for its Customers
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Dapper Cyborg Runways
Marlon Gobel's Latest Runway Show Highlights Futuristic Fashion Designs
Failure-Highlighting Pizza Ads
This Print Domino's Pizza Ad Campaign Points Out Recipe Mishaps
Robotic Vehicle Valets
The Ray Robot Will Park Your Car For You in Germany
Extinct Career Charts
The CIPHR Infographic Lists 10 Jobs Becoming Obsolete Because of Technology
Multi-Store Shopping Apps
The 'Voonik' App Combines Multiple Stores on a Single Shopping Platform
Wearable Adhesive Beacons
The Versatile Estimote Stickers Connect Everyday Objects to Smartphones
Color-Changing Concert Boats
The 'Allochroous' Yacht is Built for High-End Extravaganzas
Wearable Banking Apps
Wallaby's Mobile Wallet App is Developed For the Samsung Gear 2 Smartwatch
All-Purpose Smartphone Stickers
The Wallee M Lets You Mount Your Phone onto Any Metal Object
Beacon-Powered Retail Platforms
Swirl's Mobile Marketing Platform Engages Consumers on a New Level
Social Impact Startups
The Sara Thomas Talk on Social Entrepreneurship on Problem-Solving
QR Code Mixtapes
Sharetapes Brings Mixtapes into the 21st Century
Automated Scheduling Apps
The Private Secretary App Juggles Your Professional and Social Lives
Student Startup Guides
This Infographic Explains How to Become a Successful Student Entrepreneur
Mobile Digital Wallets
CU Wallet is a Hi-Tech Credit Union Commerce Tool Targeting Millenials
Wearable Banking Apps
The Nationwide Wearable App Shows the Possible Future of Mobile Banking
2020 Workplace Infographics
Website Top 10 Online Colleges Visualizes Valuable Future Work Skills
Biometric Banking Wristbands
This Wearable Payment Device Uses Your Pulse for Authentification
Messaging App Branding
A New Report Explains the Future of Social Media Engagement Strategy
Social Shopping Apps
The Fun Feature on Alibaba's Tmall App Tags Visible Brands in Photos
Responsive Digital Receipts
The Square Feedback Digital Receipt Lets Buyers and Sellers Chat
Social Media Shopping Apps
The Net Set App Will Make Shopping a More Social Experience
Emotional Humanoid Robots
Alderbaran Created the World's First Emo Robot
Fashion E-Commerce Platforms
NuORDER is a Seamless B2B Platform for Fashion Retailers
Custom Shopping Map Apps
ParknShop x Beacon Technology is a Useful Shopping App Concept
Waterproof Smartphone Sheaths
The Gooma Case Marine Lets You Use Your iPhone Underwater
Mobile Gift Transactions
Giftvibes Revolutionizes the act of Gift-Giving
Dining Smart Devices
The Owl Enables Establishments to Offer Better Restaurant Customer Service
Holistic Health Scheduling Apps
The Owaves Wellness Calendar Helps You Plan a Balanced Day
Customer-Servicing Robots
This Robot Assistant is Developed to Help Customers in a Store
Simple Reservation Apps
Yo Lineup Sends You a 'Yo' When Your Wait for a Restaurant Table is Over
Time-Efficient Restaurant Apps
The Kind Chef App is Revolutionizing Restaurant Ordering
Futuristic Shopping Beacons
The ‘Estimote’ Uses Your Smartphone to Customize Your Shopping Trips
Early Riser Infographics
Funders and Founders' Graphic Highlights Execs That Wake Up Early
Crime-Predicting Robots
Knightscope is a Police Robot That Predicts and Prevents Crime
Online Optometry Tests
Opternative Offers Accessible & Affordable Medical-Grade Online Eye Exams
Robotic Pizza Delivery Drones
The Domino's DomiCopter is the First Ever Drone-Delivered Pizza
Retail Beacon Platforms
The GPShopper App & In-Store Beacons Enhance Retail Engagement
Messaging App Cooking Lessons
'WhatsCook Pairs' You with an Expert Chef in a Whatsapp Chat
Haute Couture Cars
Rolls-Royce's 'Wraith Inspired by Fashion' References Fine Tailoring
Graphic Designer Algorithms
Tailor's Branding Kit Gets You a Stylish and Custom Logo Using AI
Highball Cocktail Cakes
The 'How Sweet It Is' Gin and Tonic Dessert Infuses a Classic Drink
Fashion Matchmaking Apps
Grabble Aims to Match Users Up with Fashion They Want to Buy
Shopper-Guiding Supermarkets
This Supermarket's Indoor Positioning System Uses LED Technology
Pharmacy Beacon Technology
The Duane Reade App Vastly Improves Customer's In-Store Experience
Virtual Customer Service Reps
This Artificial Intelligence Customer Service Tracks Emotions
Local Business-Encouraging Apps
The Ufficient App Consists of a Directory and Request Engine
Revolutionary Payment Systems
'Pay By Skrill' Lets People Make Online Payments Using Mobile Money
In-Flight Flirting Services
Virgin America Makes Canoodling Easier by Joining the Mile-High Club
Money-Saving Apps
TD Bank's Partnership With Moven is Resulting In a Behavior-Changing TD App
Dining Experience Apps
The Reserve App Handles Everything From Restaurant Reservations to Payment
Two-Faced Clamshell Smartphones
Samsung SCH-W999 Revamps a Classic Mobile Style
Digital Pizza Payments
Domino’s Pizza’s Ordering App is Now Accepting Google Wallet Payments
Realtime Online ID Checking
IDnow Verifies Legal Identification Documents Within Three Minutes
Locavore Dairy Branding
This Bio Culture Yogurt Plays Up Its Local Production Aspect
Deep Sea Cell Covers
The Personalized Coral Phone Case is Monogrammed
DIY Embroidered Phone Holders
Leese Design iPhone Cases Let You Needlepoint Whatever You Like
Smartphone-Connected Convertibles
The Volkswagen iBeetle is the First Apple-approved Automobile
Baggage Claim Gifts
Virgin America and Banana Republic Airport Stunt Surprises Passengers
Ad Clean-Up Campaigns
Free the Article Wipes Away Digital Advertisements That Clutter Screens
Human ATM Services
Nimbl is a Mobile App That Offers On-Demand Cash Delivered by Human Helpers
In-Flight Networking Apps
Virgin America's Here on Biz App Connects Travellers in the Sky
Social Media Restaurant Reservations
Facebook Restaurant Reservations Will Soon Become Possible
Mobile Payment Cases
Samsung's Acquisition of LoopPay Could Result in an Apple Pay Competitior
Live Pizza Order Webcams
Dominos Pizza USA Launch a Live Webcam for People Who Order Online
Footwear Container Speakers
The Reebok FitList Shoebox Celebrates Its Partnership with Spotify
Exotic Pirate-Themed Bars
San Francisco's Smuggler's Cove Channels Caribbean Bootlegging Culture
Civic Messaging Apps
The Tell Me About Politics App Ask Amy Lets Youth Ask Questions via Text
Tilting Tablet Amplifiers
iSM524 ArtStation Pro is the 'First' Galaxy Tab Audio Dock
Hotel Phone Apps
Virgin's First Hotel Launches with Lucy, a Personal Comfort App
Clothes-Refreshing Robots
Fabric Assistances is an Electrolux Design Lab Competition Entry
Beacon Food Marketing
American Craft Sausages Successfully Grew in Popularity with Message Tech
Tech-Infused Motor Shops
The BMW Paris Showroom is Focused on Providing Exceptional Service
Emerging Economy Cryptocurrency Apps
This Bitcoin Wallet is for Those Without Secure Banking
Adaptive Site Layout Services
The Grid Website Design Platform Uses AI to Cater to Your Content
Fast Food Social Campaigns
Domino's Pizza Ups the Ante With Revamped Social Engagement
Lyrical Texting Apps
This Taylor Swift-Inspired Lyrics App Enables You to Fill in the Blank Space
Visual Transaction Signing
Banks Using CrontoSign Ensure Security and Positive User Experience
Hybrid Retail Platforms
eBay's Retail Associate Platform Aims to Increase Brand Engagement
Consumer-Targeting Billboards
OfferMoments Creates Custom, Targeted Advertisements
Web Ad-Filtering Extensions
The Advertising Filter System Lets Users Choose What Ads They See
Mobile-Seeking Deliveries
Phone Address Makes a Handset a Home Base for Receiving Ordered Goods
Beacon-Embedded Mannequins
The Westfield Ted Baker Store Introduces Location-Based Technology
Mobile Payment Beacons
South Africa's SnapScan Service is Offered by Over 40 Merchants
Robotic Hotel Butlers
The Botlr is a Robotic Server Designed by Aloft Hotels
Scanning Store Assistants
This In-Store Product Search Kiosk Can Recognize 3D Items Without a Code
Home TV-Streaming Gadgets
TiVo Mini Lets TiVo Users Stream Content on Different Televisions
Transformative Dining Apps
The maegan App is the Most Efficient Way to Order Food In Toronto
Local Retail Apps
Booodl Lets Notifies You When Items From Your Smart Shopping List are Close
Rearrangeable Music Streaming Cubes
The 'Pick Up and Play' Design Brings Whole New Ways to Spotify
Catchy Airplane Safety Musicals
The Virgin America New Safety Video Will Get You Dancing
Mobile Payment Gadgets
The Hypr-3 Facilitates Mobile Transactions Conveniently and Securely
Virtual Business Assistants
These Domestic Virtual Assistants Do More Than Basic Admin Tasks
Social Banking Transactions
ICICI Bank Lets You Perform Social Media Money Transfers via Twitter
Handy Household Robots
The Jibo Family Robot Makes the Ordinary Household Hi-Tech
Cleverly Inconvenient Cocktail Glasses
These Cocktail Glasses Don't Allow for Setting Drinks Down
DIY Cocktail Skewers
This Simple Project Will Jazz Up Happy Hour Drinks
Traveling Pooch Promotions
Virgin Australia's Loyalty Program Encourages Traveling with Pets
Beauty Appointment Apps
The Vênsette App Enables Users to Order Beauty Services
Mobile Food Payment Services
The OpenTable App Now Offers Wireless Payment for Android Users
Quality-Pushing Restaurant Apps
The Zomato App Aids Food Delivery and Encourages Good Service
Affluent Anarchist Ads
A Black Card Magazine Campaign Features Rioters in High-End Couture
Crossover Phone Plans
The T-Mobile Network Tackles a Competitor with Incentives for New Customers
Maternal Marketing Campaigns
The Bartendr Gestations Publicity Stunt Turns Heads Through Racy Ads
Rosemary Apple Cocktails
This Sangria Recipe Puts a Twist of Flavor on a Classic Summer Drink
Realistic Reporting Robots
This Japanese Museum is Exhibiting a Lifelike Android Newscaster
Social Call Center Alternatives
Hello.de is a Messaging-Based Digital Customer Service Solution
Cubed Cloud Speakers
This Teenage Engineering Bluetooth Enabled Speaker is Unveiled at CES 2013
Spicy Fruit-Filled Cocktails
These Spicy Rhubarb Margaritas are Refreshing for Summer
Card-Copying Mobile Apps
The Lemon Wallet App Copies Cards Onto Your Phone for Convenience
Text-Based Customer Service Apps
This Indian Mobile Messaging Assistant Answers Customers' Queries
Personalized Product Email Platforms
Pushmarket Sends Custom Yet Automated Emails for E-Retailers
Jar-Converted Cocktail Shakers
These Mason Jars Cocktail Shakers are for Rustic Outdoor Parties
3D Pizza Apps
This Domino's Pizza iPad App Lets you Create a Realistic 3D Pizza
Post-Passing Apple Airplanes
The Virgin America Steve Jobs Plane Features the CEO's Epic Quote
Infectious Safety Music Videos
Virgin America's Safety Video Will Get You Into the Groove
Social Hiring Innovations
Jana Pijak Counts Down Her Favorite Social Media Recruitment Strategies
Fried Chicken Pizza Crusts
Domino's Pizza is Switching Up Its Regular Dough and Making it Crunchy
Cashless Banking Apps
Australia Commonwealth's CommBank is Optimized for the Apple Watch
Push-Button Pizza Ordering
The PiePal Lets You Order 'Za with One Button Press
Restaurant-Reserving Apps
The Resy App Helps You Cut the Line at Popular Restaurants
Voice-Activated Stereos
Spotify is Teaming Up with Car Makers for Innovative Streaming Stereos
Cocktail-Concocting Robots
The Barobot Mixology Robot Makes Your Drinks for You
Aircraft Taxi Services
Uber Takes to the Sky with the Launch of the 'Hail' Helicopter Service
Competitive Music Subscriptions
Google All Access Music Service Now Available in the U.S.
Location-Based Ads
Microsoft Wraps Beacon-Enabled Advertising Around Its Retail Stores
Tablet-Based Banking Apps
The TD for iPad App Provides a Secure Way to Perform Transactions
Clever Cab Calling Breathalyzers
The Floome is a Breathalyzer Attachment That Calls a Cab
Context Awareness Apps
The Location Tracking PlaceUs Uses Automation to Maintain Close Connections
Entrepreneurial Online Communities
Coca-Cola's 'The Bridge' Connects Entrepreneurs to the Brand
User-Generated Web Ads
Adieu Lets You Replace Web Banners with Personalized Advertisements
Restaurant Server-Rating Apps
Unlike Other Restaurant Review Apps, Grate Focuses on Individuals
Meeting Scheduling Robots
x.ai's Personal Assistant AI Robot Schedules Meetings For You
Self-Scanning Security Systems
Qylatron's Automated Security System Lets People Scan by Themselves
Capable Restaurant-Booking Calendars
The Reserverr Application Lets You Plan and Make Appointments
Social Calendar Apps
Be More Social with the Sunrise Calendar App for iPad Unveiled at CES 2014
Anagram Game Advertisements
This Love Story Ad Promotes Scrabble Through Fun Word Play
Live Search Engine Podcasts
Google+ Hangouts on Air Broadcasts Web Sessions to the Masses
Gourmet Meat Fast Foods
Domino's Japan Caters Refined Tastes with its Kobe Steak Pizza
Music Concierge Apps
The Spotify 'Discover' App Pre-Selects Music For You