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21 Examples of Innovative Customer Service

From Policing Positivity to Tech-Enhanced Services

— June 11, 2014 — Tech
Providing exceptional customer service is often what sets successful companies apart from its lesser known competitors; stores can take it up a notch by taking notes from these examples of innovative customer service. The evolution of customer service today is greatly effected by technology. Whether it is the use of Google Glass to better identify clients by sight to make their experience more personable or simply paying attention to social media chatter to address any issues instantly, there are a lot more tools to help brands stay on top of their service.

Of course, these examples of innovative customer service also include more traditional strategies. From customized orders to interactive ad campaigns, it has never been easier to please customers. More often than not, attention is all that is needed for make a lasting impression.
6.7
Score
Popularity
Activity
Freshness
21
Customer Retention Platforms
Customer Retention Platforms
Gainsight's CoPilot Makes Sense of Collected Consumer Data
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20
Customer-Thanking Playlists
Customer-Thanking Playlists
Spotify Made Personalized Spotify Playlists for its Customers
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19
Smartphone Loyalty Card Wallets
Smartphone Loyalty Card Wallets
The UGO Mobile Wallet Holds Your Credit and Store Cards Digitally
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18
Voice Recognition Banking
Voice Recognition Banking
The Offering From Icici Bank Enables Hands-Free Banking for Customers
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17
Personalized Email Advertisements
Personalized Email Advertisements
This Software Makes Consumers Reconsider Items They Didn't Buy
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16
Online Booking Platforms
Online Booking Platforms
This App Lets Customers Book Appointments Online with Small Businesses
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15
Text-Based Customer Service Apps
Text-Based Customer Service Apps
This Indian Mobile Messaging Assistant Answers Customers' Queries
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14
Full-Service Apple Features
Full-Service Apple Features
Calling Apple to Try iPhone 4 Facetime is Easy and Efficient
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13
Concierge E-Commerce Apps
Concierge E-Commerce Apps
The Operator App Brings the Personalized In-Store Experience Online
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12
Analytical Retail Beacons
Analytical Retail Beacons
Shaftsbury Square's Use of iBeacon Tech Also Offers Feedback for Shops
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11
Viral Customer Service
Viral Customer Service
The Samsung Custom Dragon Phone Turns Heads
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10
Robot Luggage Handlers
Robot Luggage Handlers
Yotel New York's Yobot Provides Excellent Customer Service
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9
Restaurant Management Apps
Restaurant Management Apps
Yelp's SeatMe App Organizes and Manages Table Reservations
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8
Customer-Servicing Robots
Customer-Servicing Robots
This Robot Assistant is Developed to Help Customers in a Store
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7
Disgruntled Grievance Apps
Disgruntled Grievance Apps
The Complain App Effectively Seeks Customer Service
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6
Cocktail Delivery Websites
Cocktail Delivery Websites
Julibox Delivers Delicious Cocktails and Recipes Right to Your Door
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5
Virtual Customer Service Reps
Virtual Customer Service Reps
This Artificial Intelligence Customer Service Tracks Emotions
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4
Tech-Enhanced Flight Services
Tech-Enhanced Flight Services
Virgin Atlantic Airlines is Bringing Google Glass to the Sky
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3
Pizza-Stabilizing Devices
Pizza-Stabilizing Devices
To Put an End to Pizza Delivery Fails Domino's Invented the Steady Pizza
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2
Intimate Music Experiences
Intimate Music Experiences
American Express UNSTAGED Dinner & Usher Concert Screening
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1
Futuristic Banks
Futuristic Banks
Citibank New York Branch is Digitally in Tune With Customers
<