This Indian Mobile Messaging Assistant Answers Customers' Queries

 - Feb 27, 2015
References: & springwise
Described as a mobile messaging assistant, the Haptik app is replacing traditional call centers with WhatsApp-style customer support. While digital customer service is becoming increasingly mainstream in the United States (especially with the onslaught of brands using social media), other parts of the world are implementing digital customer service solutions at an increasing rate. This mobile platform comes from India.

Developed by experts in wireless, telecom, food and delivery industries, the Haptik platform offers customers real-time support and information on more than 200 companies globally. Compatible with smartphones and tablets, the app works similarly to popular messaging app WhatsApp and can address your questions in no less than six minutes. The mobile messaging assistant offers a wide variety of services, including locating ATMs, troubleshooting IT issues and researching phone plans.