Rather than having people get in touch with a customer care representative via phone or email, many brands are now using customer service apps. By speaking the language of consumers and using their preferred modes of communication, companies are better able to resolve issues and respond to incoming feedback.
These messenger-inspired customer service platforms include tools from Facebook, as well as emerging apps like Haptik, Taobao and Hero, which are all devoted channels for B2C conversations.
While there are now many services that make it easy for consumers to chat directly with brand representatives from mobiles, Service is a great example of a start-up that allows users to outsource interactions with a customer service professional.
SCORE
4.1 out of 10
GENDER
50% Men50% Women
MARKETTop markets: North America
GENERATION
- Gen Alpha
- Gen Z (primary audience)
- Millennial (primary audience)
- Gen X (primary audience)
POPULARITY
Popularity 57%
Activity 59%
Freshness 8%
