Free Trend Report Free 2019 Report & eBook

Get the top 100 trends happening right NOW -- plus a FREE copy of our award-winning book. Our Research Methodology

This article is one of 350,000 experiments. We use crowd filtering, big data and AI to identify insights.

From Business Messaging Services to Live Chat Sales Tools

 - Mar 3, 2016
Rather than having people get in touch with a customer care representative via phone or email, many brands are now using customer service apps. By speaking the language of consumers and using their preferred modes of communication, companies are better able to resolve issues and respond to incoming feedback.

These messenger-inspired customer service platforms include tools from Facebook, as well as emerging apps like Haptik, Taobao and Hero, which are all devoted channels for B2C conversations.

While there are now many services that make it easy for consumers to chat directly with brand representatives from mobiles, Service is a great example of a start-up that allows users to outsource interactions with a customer service professional.