Shoppers often seek a transparent relationship with the brands they support and the Hero messaging service allows consumers to connect directly with brands digitally. The app allows shoppers to contact companies for quicker, easier and smoother customer service transactions through messaging as oppose to phone calls.
The Hero service is ideal for consumers that are often frustrated by customer service reps, long hold times and constantly being redirected to new numbers. The messaging platform lets consumers look into stores, retail locations, restaurants, galleries and more and connect with the business directly. This can be as small as checking if an item is in stock or a reservation to speaking to representatives simply through text message. The texting format of the service greatly decreases wait times making the exchange instantaneous.
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