'Vee24' is type of customer service software that facilitates live video chats. Although most customers prefer to carry out tasks online, they are still looking for ways to communicate with real individuals when they run into problems. This software provide a live customer service solution for different businesses.
Vee24 offers live video chat, text chat and co-browsing solutions for different brands. Unlike other customer service technology, Vee24 is not limited to text chat with customers. Instead, Vee24 allows customers to speak directly with representatives via a live video feed. As a result, brands can offer the same personalized service that is provided in-store. Some the brands currently using Vee24's live video chat technology include Audi, L'Oréal and Samsung.
Vee24 ultimately allows brands to speak directly to customers and offer the kind of face-to-face customer service that is often associated with the traditional retail experience. In turn, this kind of service can help companies convert more online visitors into paying customers.