Appointment-only retail shopping ensures safe in-person shopping experiences
Trend - Though businesses around the world have reopened for in-person shopping, revamped health protocols are common and often required of them. One of the ways in which stores are maintaining distance and managing employee and customer health is by only letting those who have made appointments prior enter stores.
Insight - Consumers who understand the ongoing risks to their health, and the health of their loved ones, are still anxious about taking part in the activities that were once second nature to them. Businesses and institutions that acknowledge and address this collective anxiety with safety precautions are, to most people, doing what's expected of them for the sake of public health.
Insight - Consumers who understand the ongoing risks to their health, and the health of their loved ones, are still anxious about taking part in the activities that were once second nature to them. Businesses and institutions that acknowledge and address this collective anxiety with safety precautions are, to most people, doing what's expected of them for the sake of public health.
Workshop Question - How could your brand better address consumer anxiety?
Trend Themes
1. Appointment-only Retail - In-person shopping experiences have become safer with appointment-only models for customers.
2. Retail Focus on Customer Saftey - Retail businesses are prioritizing customer safety with innovative and adaptive models through the pandemic.
3. Digital Retail Services - Technology-based retail services have become a must-have in response to the pandemic.
Industry Implications
1. Retail Industry - Retail industry professionals can implement appointment-only models to ensure a safe shopping environment.
2. Technology Industry - Technology professionals can develop solutions that aid in managing prompt and efficient appointment scheduling systems.
3. Customer Service Industry - Professionals in customer service can develop new models that offer customer-centric appointments and prioritize safety.
