Ellis Brigham is a mountain sports retail brand based in the United Kingdom and it takes a new angle in response to the COVID-19 pandemic. To ensure that customers and employees are meeting safety standards in stores, it launched an appointment booking system.
This implements a systematic social distancing procedure that is overseen by customer service hosts at store entrances. They ensure that the amount of visitors is limited and further back the procedure up with floor signage. The retailer offers free appointments where customers can receive one-on-one advice using Qudini's software. They are able to safely visit the store for camping advice, clothing help, equipment assistance, backpack or footwear fittings as well.
Image Credit: Ellis Brigham