Ellis Brigham is a mountain sports retail brand based in the United Kingdom and it takes a new angle in response to the COVID-19 pandemic. To ensure that customers and employees are meeting safety standards in stores, it launched an appointment booking system.
This implements a systematic social distancing procedure that is overseen by customer service hosts at store entrances. They ensure that the amount of visitors is limited and further back the procedure up with floor signage. The retailer offers free appointments where customers can receive one-on-one advice using Qudini's software. They are able to safely visit the store for camping advice, clothing help, equipment assistance, backpack or footwear fittings as well.
Image Credit: Ellis Brigham
Why This Trend Is Growing
- Appointment Booking Systems
- The implementation of appointment booking systems for in-store visits offers a solution to ensure customers and employees are meeting safety standards.
- One-on-one Customer Advice
- Offering free one-on-one appointments for customers to receive advice creates a personalized experience and enhances customer satisfaction.
- Social Distancing Procedures
- Implementing social distancing procedures through appointments and floor signage creates a safer environment for customers and employees.
Industries Being Reshaped
- Retail Industry
- Appointment booking systems can be used by retailers to maintain social distancing and offer personalized customer service.
- Hospitality Industry
- Appointment booking systems could be used in the hospitality industry to manage and distribute the flow of visitors and create a safer environment for guests.
- Healthcare Industry
- Appointment booking systems can be used in the healthcare industry to manage and distribute patients and create a safer environment for staff and patients.
