Brands are launching services that enable fast creation of personalized chatbots
Trend - Businesses offer tools enabling clients to build fully-functional chatbots quickly. These bots are trained on custom datasets, making them suitable for internal, consumer-facing, or consulting purposes. Businesses across numerous industries can benefit from personalized low-cost chatbots.
Insight - The influx of artificial intelligence in business combined with the introduction of highly-effective generative AI tools has led to an AI arms race in several industries. Even businesses unrelated to AI feel pressured to offer AI-related services in at least one way, whether it be for customer service or workflow assistance. These businesses do not always have the expertise to build and integrate their own AI tools, causing them to seek partners offering custom AI-building services.
Insight - The influx of artificial intelligence in business combined with the introduction of highly-effective generative AI tools has led to an AI arms race in several industries. Even businesses unrelated to AI feel pressured to offer AI-related services in at least one way, whether it be for customer service or workflow assistance. These businesses do not always have the expertise to build and integrate their own AI tools, causing them to seek partners offering custom AI-building services.
Workshop Question - How can your brand leverage personalized chatbot technology to enhance customer service or streamline workflow?
Trend Themes
1. AI Arms Race - The influx of artificial intelligence in business combined with the introduction of highly-effective generative AI tools has led to an AI arms race in several industries.
2. Custom AI-building Services - Businesses do not always have the expertise to build and integrate their own AI tools, causing them to seek partners offering custom AI-building services.
3. No-code AI Tools - The rise of no-code AI platforms has enabled businesses and individuals without coding knowledge to create and deploy custom chatbots.
Industry Implications
1. Technology - The technology industry can leverage trends in AI arms race and custom AI-building services to enhance customer service, workflow assistance, and efficiency.
2. Marketing - The marketing industry can benefit from trends in AI arms race and no-code AI tools to create personalized chatbot experiences for lead generation, customer support, and marketing automation.
3. E-commerce - The e-commerce industry can capitalize on trends in custom AI-building services and no-code AI tools to integrate chatbots for personalized customer interactions, product recommendations, and improved conversion rates.
