Category
Tech
Delegated Interfaces
Trend cluster
Category
AI
Kiosk
Smart kiosks that provide recommendations and point-of-sale support are being deployed.
6.5
Trend score
Trend
What is the AI Kiosk trend?
AI Kiosk: Retailers are deploying in-store kiosks powered by artificial intelligence (AI). These AI kiosks interpret and make recommendations for consumers interacting with them, thus streamlining the retail process. The advent of AI kiosks also reduces the required staff and, thus, costs for retailers.
Insight
The consumer insight behind the AI Kiosk trend
Smart technologies are arguably the largest contributor to the ever-increasing number of retailers with seamless, stress-free in-store experiences. Consumers who shop in-stores enjoy the benefits of assistance from employees, as well as the ability to demo items that they may not have known about prior to entering the store. To further improve these experiences for consumers, brands are launching smart kiosks that use AI to assist, make recommendations to, and process payments from, consumers.
Trend themes
Themes within the AI Kiosk trend
Three behaviours holding the trend together01
AI-Powered Retail Assistants
AI kiosks enhance customer experiences by providing tailored recommendations and efficient point-of-sale support.
02
Automation in Food Service
Robotic kiosks in the food industry offer on-demand, customized meals with minimal human intervention.
03
Augmented Reality Shopping Experiences
AR kiosks facilitate virtual try-ons, transforming retail spaces into interactive and immersive shopping environments.
Industry implications
What the AI Kiosk trend means for industry
Where the trend changes the playbookFor
Retail Technology
Integrating AI and AR into retail technology can redefine customer interaction and streamline the shopping process.
For
Food Service Automation
The deployment of automated kiosks in food service is revolutionizing the way consumers access and enjoy meals.
For
Payment Systems
AI-powered checkout systems are setting a new standard for efficiency and accuracy in the transaction process.
Workshop question
How could your brand improve its consumers' experiences by employing artificial intelligence, or other, smart features?
Trend signals
Trend signals for AI Kiosk
Trend score 6.5 out of 10, from popularity 89%, activity 81%, freshness 26%.
Popularity89%
Activity81%
Freshness26%
Audience
50%Men
50%Women
- Gen Alpha
- Gen Z
- Millennial
- Gen X
- Boomer
Market
North America
Europe
Asia-Pacific
South America
Africa
Evidence
Examples of the AI Kiosk trend
6 featured examples from May 9, 2023 to Jul 24, 2024CategoryTech
AR Retail Kiosks
BIG Digital and DeepAR Bring Mobile & Desktop Try-Ons to Store Settings
The evolution of AR kiosks and interactive mirrors is revolutionizing the retail technology sector, offering new ways for brands to enhance customer engagement and drive sales.
CategoryTech
AI-Powered Payment Systems
Mashgin Introduces a New AI-Powered Checkout System with Verifone
The retail sector stands to benefit greatly from AI-powered checkout systems that enhance efficiency and customer experience.
CategoryBusiness
Intuitive Self-Service Order Kiosks
The GoTab Self-Ordering Kiosks Support Quick Service and More
Advancements in self-ordering kiosks highlight the potential for hospitality tech to revolutionize guest experiences and operational efficiency.
CategoryBusiness
Self-Service Commerce Kiosks
Cantaloupe Go Brings Buy-and-Go Expereinces to Customers
Self-service kiosks like Cantaloupe Go's Smart Market are a disruptive innovation opportunity for the retail industry, offering new ways for customers to quickly and easily comple…
CategoryBusiness
Automated Hot Food Kiosks
Sodexo and Automated Retail Technologies Teamed Up for New Kiosks
The food service industry can explore new avenues by embracing AI-powered technologies and robotic solutions for efficient meal preparation.
CategoryTech
Robotic Smoothie Kiosks
Thor's Skyr by Blendid Kiosks Serve Nutritious Skyr Smoothies On-Demand
The food service industry can harness disruptive innovation opportunities by implementing robotic kiosks to offer personalized, 24/7 access to fresh smoothies.
