Pingup recently launched a food ordering bot known as 'OrderNow' on the Kik messenger Bot Shop that makes the process of getting pizza, Chinese food or Thai bowls as simple as chatting with a friend.
OrderNow picks restaurants that are close to a user, so that delivery times are short. To begin the experience, users choose a type of cuisine, place an order and then wait for their food to arrive. This entire experience happens through a friendly chat with the OrderNow bot, who enthusiastically asks questions like "Hungry? Me too!" and "What type of food do you want to order?"
Bots like these are ushering in a new wave of conversational commerce that makes it easy for consumers to engage with an AI brand representative using natural language.
Key Themes Behind This Trend
- Conversational Commerce
- Opportunity for businesses to integrate AI technology into their customer service processes to provide personalized and conversational experiences for customers.
- Food Delivery Bots
- Opportunity for businesses to develop and implement chatbots or messaging platforms for easy and convenient food ordering and delivery.
- Bot Shop Integration
- Opportunity for businesses to integrate with messaging platforms and app stores to provide their products and services through chatbots or virtual assistants.
Where This Applies
- Food Delivery Industry
- Opportunity for food delivery companies to integrate chatbot technology to enhance their ordering process and improve customer experience.
- Chatbot Development Industry
- Opportunity for software developers to create chatbots and virtual assistants for businesses in various industries.
- Messaging Platform Industry
- Opportunity for messaging platform providers to expand services and integrate with businesses in various industries to offer chatbot and virtual assistant services.
