DoorDash Launches the AI-Powered Voice Ordering Technology
Kanesa David — August 28, 2023 — Business
References: doordash & techcrunch
DoorDash is introducing AI-powered voice ordering technology to boost restaurant sales and enhance the customer experience. This new system will enable restaurants to manage all incoming calls effectively, ensuring no orders are missed.
As a part of the new AI features, returning customers can swiftly reorder their preferred meals and enjoy them whenever. Furthermore, live agents will be on standby to assist customers whenever needed, ensuring a seamless ordering process that combines technology and human support.
“Customers expect more from restaurateurs, and in return, restaurateurs expect even more technology-forward solutions from us – including support for phone channels to meet customers where they’re ordering [...],” said Rajat Shroff, Head of Product and Design at DoorDash, in a statement.
Image Credit: SOPA Images
As a part of the new AI features, returning customers can swiftly reorder their preferred meals and enjoy them whenever. Furthermore, live agents will be on standby to assist customers whenever needed, ensuring a seamless ordering process that combines technology and human support.
“Customers expect more from restaurateurs, and in return, restaurateurs expect even more technology-forward solutions from us – including support for phone channels to meet customers where they’re ordering [...],” said Rajat Shroff, Head of Product and Design at DoorDash, in a statement.
Image Credit: SOPA Images
Trend Themes
1. AI-powered Voice Ordering Technology - The introduction of AI-powered voice ordering technology by DoorDash provides restaurants with an innovative way to manage orders and enhance the customer experience.
2. Seamless Ordering Process - DoorDash's new AI features and live agents on standby offer customers a seamless ordering process that combines technology and human support.
3. Technology-forward Solutions - DoorDash's initiative to provide technology-forward solutions, including support for phone channels, meets the evolving expectations of both customers and restaurateurs.
Industry Implications
1. Food Delivery - DoorDash's AI-powered voice ordering technology has the potential to disrupt the food delivery industry by improving order management and customer convenience.
2. Restaurant Technology - The introduction of AI-powered features and live agents by DoorDash presents an opportunity for disruptive innovation within the restaurant technology industry, bridging the gap between automation and human support.
3. Customer Service - DoorDash's seamless ordering process, combining AI technology and live agents, opens up possibilities for disruptive innovation in the customer service industry by redefining how restaurants handle phone orders.
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