Across all of its locations in Idaho, Flying Pie is testing out conversational AI for phone orders. The pizzeria is trying out a new way to enhance the customer experience with kea’s conversational AI, and it will ultimately make sure that every phone order is answered and placed during peak rush hours.
Currently, Flying Pie gets 50% plus to-go orders by phone and there's not always someone there to answer the phone. This technology is touted as "a cashier in the cloud that knows [Flying Pie's] entire menu front to back."
As well as helping businesses to improve the overall customer experience, conversational AI can help reduce the workload of customer service representatives, allowing them to focus on more complex customer issues.
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Key Themes Behind This Trend
- Conversational AI for Food Orders
- Opportunity for restaurants to enhance customer experience with conversational AI for phone orders and streamline processes during peak hours.
- Digital Customer Service Representatives
- Use of conversational AI to reduce the workload of customer service representatives, allowing them to focus on more complex customer issues and giving businesses more efficient customer service.
- AI-powered Menu Management
- Conversational AI as a 'cashier in the cloud' that knows the entire menu front to back, freeing up resources and providing a more efficient and customized ordering experience for customers.
Where This Applies
- Food Service
- Conversational AI for phone orders and streamlined processes can be implemented in the food service industry, leading to improved customer satisfaction and more efficient operations during peak hours.
- Customer Service
- Implementing conversational AI can reduce the workload of customer service representatives, providing more efficient customer service across a variety of industries.
- Technology
- Opportunities exist to create and implement conversational AI-powered solutions for menu management, customer service, and more.
