Mail is given a modern overhaul to support the expansion of eCommerce
Implications - Consumers are online shopping at an exponential rate, which has lead to the evolution of shipping from archaic to sophisticated. Areas for concern among customers include returns and shipping, which are being addressed by brands with solutions that place timeliness and ease first, two features paramount for the modern consumer.
Trend Themes
1. Efficient and Timely Deliveries - The trend towards efficient and timely deliveries is propelling innovation in sensor technology, drop box installations, and on-demand shipping services.
2. Seamless and Hassle-free Returns - The trend towards beautiful and easy returns is pushing innovative products like unlimited e-return services, subscription-based return shipping for online shoppers, and customer-friendly chatbot programs.
3. Innovative Customer Services - The trend towards innovative and personalized customer services is driving the emergence of chatbot programs and one-hour delivery services for groceries through custom-printed boxes.
Industry Implications
1. Delivery and Logistics - The delivery and logistics industry can offer efficient and timely delivery services using innovative and streamlined delivery methods and sensors for real-time updates.
2. Online Retail - Online retailers can provide personalized and friendly customer services by using chatbot programs, return services, for hassle-free transactions.
3. Grocery and Foodservice - The grocery and foodservice industry can offer the fastest and freshest delivery services using innovative packaging and delivery methods to meet customer demands.
