The COVID-19 pandemic has accelerated the use of robots in retail
Trend - Autonomous devices in retail spaces that ensure limited contact between employees and customers are on the rise. Though these technologies have been used sporadically, they're in accelerated development due to the implications of retail openings amidst the ongoing pandemic.
Insight - As people and brands adjust to reopened economies, safety is still a primary concern. Understanding the continued health risks, people are venturing out of their homes and shopping as long as they know that the retailers they visit are taking their health, and the health of their employees, seriously.
Insight - As people and brands adjust to reopened economies, safety is still a primary concern. Understanding the continued health risks, people are venturing out of their homes and shopping as long as they know that the retailers they visit are taking their health, and the health of their employees, seriously.
Workshop Question - How can your brand go above and beyond to protect customer and employee health?
Trend Themes
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Autonomous Devices in Retail Spaces — Technology has enabled the increased use of autonomous devices in retail spaces to ensure limited contact between employees and customers.
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Contactless Delivery Robots — The COVID-19 pandemic has led to increased demand for contactless delivery, resulting in the mobilization of autonomous delivery robots in various cities.
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Smart Shopping Carts — Smart shopping carts are equipped with touchscreens and other components to detect items and checkout without a cashier, providing a contactless and digital experience.
Industry Implications
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Retail — There is a growing trend towards the use of autonomous devices and robotics in retail spaces.
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Food and Beverage — Robotics are being utilized in various food and beverage service industries to increase efficiency and minimize contact between people.
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Delivery Services — Contactless delivery using autonomous robots is becoming increasingly popular in various cities across the world.
