The newest staff member at the Mandarin Oriental Las Vegas is not a human, but a humanoid robot that goes by the name 'Pepper.'
Pepper, the hotel's new Technical Ambassador, stands four feet tall and boasts the ability to greet guests and engage them in the Sky Lobby on the 23rd floor. The bot is capable of guessing a guest's age and mood and provides personalized interactions by picking up on facial, body and voice cues. As well as being able to pose with guests for selfies, dance and tell stories, Pepper is also on hand to answer questions and give directions.
The Pepper robot is now also being put to work outside of the hospitality industry in retail, service and restaurant environments.
What Makes This Trend Stand Out
- Humanoid Assistance
- The rise of humanoid robots like Pepper in customer service roles presents an opportunity for disruptive innovation in various industries.
- Personalized Interactions
- The ability of humanoid robots like Pepper to personalize interactions based on facial, body, and voice cues opens up possibilities for disruptive innovation in customer engagement.
- Cross-industry Adoption
- The expansion of humanoid robots like Pepper into retail, service, and restaurant environments suggests disruptive innovation potential across different industries.
Sectors Adopting This
- Hospitality
- The use of humanoid robots like Pepper in hotels introduces disruptive innovation opportunities for enhancing guest experiences.
- Retail
- The adoption of humanoid robots like Pepper in retail environments offers disruptive innovation potential for improving customer service and engagement.
- Service
- The integration of humanoid robots like Pepper in service industry settings allows for disruptive innovation in streamlining processes and meeting customer needs.
