In certain corners of the social media and online worlds, harassment has reached epidemic levels, and HeartMob is a volunteer group devoted to fighting back against the trolls. The service harnesses helpful volunteers to document abuse, report it to the administrators of whichever platform is in question, and provide support for those who have been targeted.
Whether on Twitter, Facebook, email, or any other channel, the anonymity of an online persona emboldens certain users to lash out. Sometimes, these eruptions can lead to blatantly hateful statements that would easily amount to criminal harassment in the real world. HeartMob fights back against these trolls, as they have come to be known, by giving volunteers practical tools for helping the people under abuse.