Category
Business
Assisted Conversion
Trend cluster
Category
Contactless
Kiosk
Contactless kiosks make retail convenient and safer for stores and customers.
5.5
Trend score
Trend
What is the Contactless Kiosk trend?
Contactless Kiosk: Retailers are increasingly purchasing payment and/or ordering kiosks that are entirely contactless in order to make the checkout or ordering process simpler for users, as well as reducing the need to sanitize as often amidst the ongoing pandemic.
Insight
The consumer insight behind the Contactless Kiosk trend
In-person retail has been affected tremendously in North America as the ongoing pandemic put varying restrictions on what businesses could and couldn't do. Because of this, many brands have looked for long-term changes that they can adopt in order to keep their businesses afloat within the parameters of what is permitted by government restrictions.
Trend themes
Themes within the Contactless Kiosk trend
Three behaviours holding the trend together01
Contactless Kiosks
Retailers are adapting to the ongoing pandemic by adopting long-term contactless solutions for payment and ordering.
02
Gesture-Controlled Touchless Kiosks
The public's preference for hygienic touchscreen experiences has spurred the growth of gesture-controlled kiosks.
03
Artificial Intelligence Retail Kiosks
Incorporating AI into retail settings with smart mirrors and AI-powered shop assistants is increasing efficiencies while minimizing interactions.
Industry implications
What the Contactless Kiosk trend means for industry
Where the trend changes the playbookFor
Retail
Contactless and AI-powered kiosks in retail spaces are increasing efficiencies and improving customer experiences in the pandemic era.
For
Hospitality
RFID-enabled micro-stores can be placed in hotels and hospitals to provide contactless access to essentials for guests and patients.
For
Education
Autonomous smoothie kiosks can be placed in campuses or schools to provide refreshments for students and faculty with no human interaction needed.
Workshop question
What long-term changes will your brand adopt as the pandemic continues?
Trend signals
Trend signals for Contactless Kiosk
Trend score 5.5 out of 10, from popularity 82%, activity 71%, freshness 12%.
Popularity82%
Activity71%
Freshness12%
Audience
50%Men
50%Women
- Gen Alpha
- Gen Z
- Millennial
- Gen X
- Boomer (not a primary audience)
Market
North America
Europe
Asia-Pacific
Evidence
Examples of the Contactless Kiosk trend
8 featured examples from Nov 6, 2020 to May 15, 2022CategoryBusiness
RFID-Enabled Retail Cabinets
Selfly Store is Introducing Micro Stores for Contactless Retail
Selfly Store's RFID-enabled micro-stores offer a potential solution for retailers looking for cost-effective and convenient ways to sell merchandise.
CategoryBusiness
Contactless Self-Checkouts
X5's Self-Checkouts Lets Customers Pay with Face Recognition
The retail industry is being transformed by contactless payment technology, providing consumers with faster and more convenient checkout experiences and reducing overhead costs fo…
CategoryBusiness
AI-Powered Retail Mirrors
MySize Launches the FirstLook Smart Mirror for Retailers
AI-powered mirrors can revolutionize the fashion retail buying experience and provide valuable customer data.
CategoryBusiness
Artificial Intelligence Retail Kiosks
DeepBrain AI's AI Human Works as a Shop Assistant
The retail industry can benefit from the implementation of AI human technology as a way to create a safer shopping experience for customers and minimize staffing challenges.
CategoryTech
Contactless B2B Kiosks
imageHOLDERS Launched a Gesture-Controlled Touchless Kiosk
The self-service kiosk industry is quickly adapting to new consumer preferences for contactless technology, creating opportunities for companies to develop innovative and hygienic…
CategoryBusiness
Autonomous Campus Smoothie Kiosks
Jamba by Blendid is Arriving at Two Campuses in Georgia
The Education Industry is increasingly utilizing robotics, AI technology, and machine learning to provide solutions that enhance student and faculty experiences
CategoryTech
Biometric Cinema Payments
Nowe Horyzonty Cinema Lets Moviegoers Pay for Tickets with Their Eyes
The biometric payment system integration in cinemas presents an opportunity for the entertainment and leisure industry to adopt more secure payment solutions and enhance customer…
CategoryLifestyle
Contactless Drink Machines
Coca-Cola's Freestyle Fountains Let Customers Order & Pay Via Phone
Implementing contactless drink machines and mobile ordering in the food and beverage industry.
