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QSR Voice Assistants

KFC Canada's Amazon Alexa Skill Lets Users Chat with Colonel Sanders

— February 4, 2020 — Marketing
KFC Canada recently announced a new voice-activated skill for Alexa-enabled Amazon devices that gives users the ability to chat with Colonel Sanders himself. KFC collaborated with Amazon Web Services and AI service Amazon Polly to recreate the iconic voice of Colonel Harland Sanders. Thanks to the AI cloud service, Colonel Sanders is said to have a "spicy Southern accent and speech patterns that are consistent with the world-famous persona."

Thanks to advanced deep learning technology and artificial intelligence, customers will feel as though they're really talking to the chain's mascot. Now, users are able to interact with Colonel Sanders by playing games, listening to jokes, testing their knowledge on chicken and easily ordering and tracking meals.


Image Credit: KFC
Trend Themes
1. Voice-activated Skills - Disruptive innovation opportunity: Explore the potential of voice-activated skills for other QSRs to enhance customer engagement and ordering experiences.
2. Deep Learning Technology - Disruptive innovation opportunity: Apply deep learning technology to create personalized and interactive experiences for customers across various industries.
3. AI Cloud Services - Disruptive innovation opportunity: Utilize AI cloud services to recreate iconic voices and enhance brand experiences in the digital realm.
Industry Implications
1. Quick Service Restaurants (qsrs) - Disruptive innovation opportunity: Integrate voice-activated skills and AI-powered interactions to revolutionize the way customers interact with QSR brands.
2. Artificial Intelligence (AI) - Disruptive innovation opportunity: Leverage AI technologies like deep learning and voice recognition to innovate customer experiences across multiple industries.
3. Cloud Computing - Disruptive innovation opportunity: Develop AI cloud services that enable businesses to recreate iconic voices and enhance customer interactions in the digital space.
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