Chatbots are being used to help people complete a wide variety of tasks, from deterring playboys to improving resumes and now aiding refugees with their asylum application. Developed by Haas School of Business at the University of California-Berkeley students, MarHub makes the complicated and lengthy process of applying for asylum more accessible and helps asylum seekers avoid turning to smugglers.
MarHub helps users find the right and up to date information for their application, tells them what to expect and how to present their case. New regulations can also be easily added to the hub, ensuring it continues to be useful. The asylum application chatbot is available through Facebook with plans to expand to WhatsApp and text message soon.