Chatbots are being used to help people complete a wide variety of tasks, from deterring playboys to improving resumes and now aiding refugees with their asylum application. Developed by Haas School of Business at the University of California-Berkeley students, MarHub makes the complicated and lengthy process of applying for asylum more accessible and helps asylum seekers avoid turning to smugglers.
MarHub helps users find the right and up to date information for their application, tells them what to expect and how to present their case. New regulations can also be easily added to the hub, ensuring it continues to be useful. The asylum application chatbot is available through Facebook with plans to expand to WhatsApp and text message soon.
What Makes This Trend Stand Out
- Chatbot Assistance
- MarHub demonstrates the trend of using chatbots to assist individuals with a wide range of tasks, including applying for asylum.
- Accessibility in Asylum Applications
- The development of MarHub highlights the trend towards making the process of applying for asylum more accessible to refugees.
- Integration of Multiple Platforms
- MarHub's expansion plans to integrate with WhatsApp and text message exemplify the trend of chatbots reaching users across various communication platforms.
Sectors Adopting This
- Technology
- The technology industry can explore opportunities to develop and enhance chatbot applications to assist individuals in various areas, including asylum applications.
- Immigration Services
- The development of tools like MarHub presents disruptive innovation opportunities for the immigration services industry to improve accessibility and efficiency in applications for asylum.
- Social Media
- The social media industry can leverage the trend of using chatbots for asylum applications by providing platforms and support for the integration and expansion of chatbot services.
