Some of the Amazon Alexa skills, or built-in capabilities, that were first introduced include being able to get answers to specific questions, control devices within the home or play games with the smart home speaker. Now, American Express is launching a new skill for Amazon Alexa that makes it possible for members to interact with the device to check their account balance, review changes, make payments and receive special offers.
To activate this new skill, those who own Alexa-integrated devices like the Amazon Echo or Amazon Dot must enable it and link their American Express online account. Following this, one may begin to execute a variety of commands like "Make a payment," or "Get Amex offers" after giving the command: "Alexa, open Amex."
What's Driving This Trend
- Voice-controlled Credit Cards
- Voice-controlled credit cards enable customers to check balances, make payments, and receive special offers through devices like Amazon Alexa.
Who This Affects Most
- Financial Services
- Financial services can leverage voice-controlled credit cards to enhance customer experience and streamline banking operations.
- Smart Home Technology
- Smart home technology companies can integrate voice-controlled credit card features into their devices, providing users with a convenient and seamless experience.
- Digital Assistants
- Digital assistant developers can collaborate with credit card companies to integrate their services and offer voice-controlled credit card features to consumers.
