Category
Business
Assisted Conversion
Trend cluster
Category
Shopping
Locker
Contactless lockers enhance the safety of shopping experiences.
5.5
Trend score
Trend
What is the Shopping Locker trend?
Shopping Locker: Lockers in the retail industry are being rolled out as businesses look for ways to keep both customers and employees safe amidst the ongoing pandemic. Everything from food pickup to in-store returns are now being exchanged via lockers to reduce instances of person-to-person contact.
Insight
The consumer insight behind the Shopping Locker trend
Consumers around the world are being more careful with how they spend their time and money, and limiting their contact with others outside the home. However, certain responsibilities and needs require some contact with the outside world. Brands that show they prioritize safe customer interactions are more likely to get business from cautious consumers.
Trend themes
Themes within the Shopping Locker trend
Three behaviours holding the trend together01
Contactless pickup
The pandemic has led to the development of contactless pickup methods in retail, creating more convenient, safe, and efficient experiences for consumers.
02
Smart lockers
The rise of smart lockers in the retail industry is transforming the buy-online-pick-up-in-store business model, offering a safe, secure, and efficient alternative to traditional in-store pickups.
03
Safety-focused apps
Apps that help monitor in-store traffic and follow CDC guidelines are becoming increasingly popular among retailers to ensure customer and employee safety amidst the ongoing pandemic.
Industry implications
What the Shopping Locker trend means for industry
Where the trend changes the playbookFor
Retail
The retail industry is rapidly changing to address rising safety concerns among consumers.
For
Food service
New safety protocols and design features are being implemented to support community health in the food service industry.
For
Technology
Technological advancements in smart lockers and safety-focused apps are disrupting traditional retail business models and improving customer experiences.
Workshop question
How is your brand prioritizing safety as it conducts its day-to-day business?
Trend signals
Trend signals for Shopping Locker
Trend score 5.5 out of 10, from popularity 90%, activity 65%, freshness 9%.
Popularity90%
Activity65%
Freshness9%
Audience
50%Men
50%Women
- Gen Alpha
- Gen Z
- Millennial
- Gen X
- Boomer (not a primary audience)
Market
North America
Europe
Asia-Pacific
South America
Africa
Evidence
Examples of the Shopping Locker trend
4 featured examples from Sep 4 to Oct 13, 2020CategoryBusiness
Smart Shopping Lockers
Luxer One's Smart Retail Lockers Support No-Contact Experiences
The integration of smart lockers in the retail industry allows for safer and more convenient shopping experiences.
CategoryBusiness
Contactless Pickup Lockers
The Lowe's Pickup Lockers Are a Direct Response to COVID-19
Retail industry can take advantage of contactless pickup lockers to enhance customer satisfaction and safety.
CategoryBusiness
Safety-Focused Customer Traffic Apps
A New Lowe’s Employee App Monitors In-Store Traffic
Disruptive innovation opportunity: Develop innovative technologies to enhance safety and efficiency in the retail sector.
CategoryLifestyle
Touchless Fast Food Restaurants
The New Burger King Restaurant Design Supports the New Normal
Fast food industry can explore touchless technology and mobile ordering to adapt to changing consumer behaviors and enhance safety protocols.
