Category
Lifestyle
Assisted Choices
Trend cluster
Category
Contactless
Delivery
Brands accelerate contactless delivery services in light of COVID-19.
4.6
Trend score
Trend
What is the Contactless Delivery trend?
Contactless Delivery: As COVID-19 increases consumer caution around cleanliness, brands are increasingly offering contactless delivery options that reduce the risk of virus transmission. These services range from delivery robots to smart lockers that limit contact between people during transactions.
Insight
The consumer insight behind the Contactless Delivery trend
COVID-19 has brought on the acceleration of a number of already existing trends, particularly those that involve the virtual space, or the ever-growing ecommerce industry. Consumers are currently putting more of their focus on how brands can help improve the quality of their lives as they spend more of their time at home, and that pertains to everything from entertainment and health to convenience.
Trend themes
Themes within the Contactless Delivery trend
Three behaviours holding the trend together01
Acceleration of Contactless Deliveries
As COVID-19 increases consumer caution around cleanliness, brands are increasingly offering contactless delivery options that reduce the risk of virus transmission.
02
Focus on E-commerce and Virtual Space
Consumers are currently putting more of their focus on how brands can help improve the quality of their lives as they spend more of their time at home, and that pertains to everything from entertainment and health to convenience.
03
Rise of Smart Lockers
In response to a pandemic, many businesses have had to change the way items are delivered to people and these solutions will continue to be in place as lockdown protocols are eased around the world.
Industry implications
What the Contactless Delivery trend means for industry
Where the trend changes the playbookFor
Food Delivery
Contactless delivery solutions, such as delivery robots and smart lockers, could revolutionize the food delivery industry and minimize person-to-person contact.
For
Alcohol Delivery
Alcohol delivery platforms like Saucey can differentiate themselves with speedy 30 minute contactless deliver guarantee which is especially relevant given COVID-19.
For
E-commerce
The acceleration of contactless deliveries has led to a shift in focus towards e-commerce and virtual space, which could present opportunities for businesses to cater better to consumers' needs.
Workshop question
How is your brand updating safety and health protocols at this time?
Trend signals
Trend signals for Contactless Delivery
Trend score 4.6 out of 10, from popularity 68%, activity 60%, freshness 9%.
Popularity68%
Activity60%
Freshness9%
Audience
50%Men
50%Women
- Gen Alpha
- Gen Z
- Millennial
- Gen X
- Boomer
Market
North America
Europe
Asia-Pacific
South America
Africa
Evidence
Examples of the Contactless Delivery trend
4 featured examples from Apr 14 to May 7, 2020CategoryBusiness
Contactless Smart Lockers
Koloni's Lockers Help with Safe Food and Parcel Pickups
Koloni's contactless Smart Locker is a potential game-changer for the delivery and logistics industry, creating opportunities to explore new ways of securely and efficiently deliv…
CategoryTech
Contactless Delivery Robots
Starship Technologies is Releasing Its Delivery Robots to New Cities
The logistics and delivery industry can benefit from the adoption of contactless delivery robots to streamline their operations, reduce costs, and improve customer satisfaction.
CategoryLifestyle
Beer-Centric Delivery Services
Brewer Eats Offers Beer, Cider and Pub-Inspired Snack Options
Food delivery services can expand their offerings by partnering with brewery and cidery delivery platforms like Brewer Eats.
CategoryLifestyle
Cinco De Mayo Cocktails
Saucey Boasts a 30-Minute Contactless Delivery for Its Alcohol
The advent of 30-minute contactless delivery guarantees presents an opportunity for companies to provide safe and speedy delivery options in the food and beverage industry.
