Artificial intelligence like Spoke AI is helping to improve customer satisfaction at IT help desks, where customers are typically unhappy with long wait times and complicated responses.
The machine initially aids in the process by recording customer information as individuals wait in line, producing a ticket for each person. The IT team can then work on these tickets, while the customer is in line -- saving both time and effort. To make matters even more efficient, Spoke AI uses its artificial intelligence to learn from positive interactions. As Spoke becomes more confident in its responses, it will jump into conversations to answer commonly asked questions. The answering of mundane questions with an automated response eliminates the need for the operator to spend upwards of five minutes explaining a concept.
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