Adam Bryant's e-mail communication talk identifies the problems with its transmission capabilities.
Though e-mail was originally invented as a productivity tool, it has proven to be a less-than-stellar communication medium. The main issue is that people are unable to read tone or body language when they are engaging in an e-mail correspondence. As a result, messages can become "lost in translation," resulting in miscommunication that leads to disagreement. It seems counterintuitive, but people are actually losing, rather than gaining time, when trying to resolve a dispute through e-mail. Bryant echoes a sentiment voiced by another CEO when he mentions that e-mail taps into "the part of our brain that wants to have the last word in a discussion."
In short, e-mail does nothing to foster our working relationships; if anything, it can be detrimental to their connective tissue. Bryant references business leaders who implement specific e-mail etiquette for their teams, such as a rule that states no arguments can be held over e-mail. Ultimately, Bryant's key take-away is simple: in order to receive less e-mails, you should send less e-mails.
Concise E-mail Communication
More Stats +/-
Networking with Consumers
Office Time Management
Freeing the Internet
Dissolution of Human Interaction
Mobile Data Retention
Adam Bryant Keynotes
The keynotes by Adam Bryant reflect his two decades of journalism experience. Bryant's career...
Adam Bryant's E-mail Communication Talk Identifies Issues
- By: Vasiliki MarapasMay 28, 2014