Valyant AI and Paerpay Tansform Drive-thru Experience with AI
Grace Mahas — October 18, 2023 — Tech
References: pymnts
In a strategic move to elevate the drive-thru experience, Valyant AI and Paerpay have announced a partnership aimed at integrating AI-driven services in the quick service restaurant (QSR) sector. This collaboration will merge Valyant AI's voice-based AI customer service platform with Paerpay's versatile contactless payment system, including options like Apple Pay and Google Pay.
The primary objective is to automate order-taking and payment processes, allowing human staff to focus on enhancing personalized customer service and ensuring order accuracy. This initiative aligns with the recent trend in the QSR industry to adopt AI solutions, as evidenced by CKE Restaurants' collaboration with Valyant AI to introduce conversational AI for order-taking, thereby reducing labor expenses.
Furthermore, Wendy's is exploring Google Cloud's generative AI for drive-thru automation. With the rising preference for pickup over delivery due to inflation, restaurants are seeking innovative solutions to meet demand while optimizing labor and margins. Concurrently, AI's role in understanding customer demographics and preferences, as highlighted by HubKonnect's partnership with Dunkin Donuts, underscores the technology's potential to tailor offerings based on specific location needs, ensuring a seamless and efficient customer experience.
Image Credit: Shutterstock
The primary objective is to automate order-taking and payment processes, allowing human staff to focus on enhancing personalized customer service and ensuring order accuracy. This initiative aligns with the recent trend in the QSR industry to adopt AI solutions, as evidenced by CKE Restaurants' collaboration with Valyant AI to introduce conversational AI for order-taking, thereby reducing labor expenses.
Furthermore, Wendy's is exploring Google Cloud's generative AI for drive-thru automation. With the rising preference for pickup over delivery due to inflation, restaurants are seeking innovative solutions to meet demand while optimizing labor and margins. Concurrently, AI's role in understanding customer demographics and preferences, as highlighted by HubKonnect's partnership with Dunkin Donuts, underscores the technology's potential to tailor offerings based on specific location needs, ensuring a seamless and efficient customer experience.
Image Credit: Shutterstock
Trend Themes
1. Voice-based AI Customer Service - Valyant AI's voice-based AI customer service platform and Paerpay's contactless payment system aim to automate order-taking and payment processes in the QSR industry.
2. Conversational AI for Order-taking - CKE Restaurants' collaboration with Valyant AI to introduce conversational AI for order-taking highlights the trend of QSRs adopting AI solutions.
3. Generative AI for Drive-thru Automation - Wendy's exploration of Google Cloud's generative AI for drive-thru automation showcases the restaurants' search for innovative solutions to optimize labor and margins.
Industry Implications
1. Quick Service Restaurant (QSR) - Valyant AI and Paerpay's integration of voice-based AI and contactless payment systems is set to elevate the drive-thru experience in the QSR industry.
2. AI Technology - The widespread adoption of AI solutions in the QSR industry, such as conversational AI for order-taking, is driving significant advancements in AI technology.
3. Cloud Services - Wendy's partnership with Google Cloud for generative AI showcases the impact of cloud services in improving drive-thru automation and efficiency.
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